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steenlys's avatar
steenlys
New member | Level 2
3 hours ago

Need help locating accounts/invoices for corporate card (Receipt Finder error)

Hi everyone,   I am an external IT consultant managing the infrastructure for a group of united companies.   We are currently undergoing a financial audit and need to locate missing Dropbox r...
billing
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 hours ago
steenlys wrote:

... can a community moderator help escalate this so we can open a billing support ticket using just our transaction IDs?

The account owner/card holder can reach out to Support directly using the following link. Where it asks for the account email address, be sure to use an active email address that can receive replies, even if it may not be the account email. Also note that Dropbox will likely only work with the account owner/credit card holder, and not a third party on their behalf.

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