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jmerri05's avatar
jmerri05
New member | Level 2
1 month ago

I upgraded to Dropbox Professional, but it's not showing on my account

Dropbox Plan
Professional
Payment Method
PayPal
How did you upgrade?
My account was automatically charged after the free trial period.

Question or Issue

I upgraded to a Dropbox Professional account. Why hasn't my account been upgraded? I have no storage.  

Plans
Storage space
upgrades

2 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi jmerri05, thanks for posting today.

    Did you upgrade via the Dropbox site directly, or via the Dropbox mobile app?

    This will help me to assist further!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi jmerri05!

    Quick check-in to see if you caught our last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

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