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Forum Discussion
I got charged even after cancelling my free trial.
I was charged after I signed up to a free trial, which I cancelled within the trial period.
It infuriates me, as on top of that, the cancellation was complex to do and at various points it seemed that I had cancelled only to find out at the bottom of the page that I needed to go through another 5 clicks to actually be able to cancel. I have found the experience very user-unfriendly - the real aim was not to offer me a trial to find out whether this option suited me, but to catch me out so that I - unwittingly - stayed a subscriber - and even after making sure I followed the procedure, my money was taken.
I want to know if anyone has experienced the same thing and how to proceed to get my money back!
4 Replies
- Mark
Super User II
You need to contact support as its a billing related question with proof of the cancalletion you have done - note that as with most trials you need to have cancelled more than 24 hours before its due to charge.
- Hannah
Dropbox Community Moderator
Hey JannieHooijer, thanks for reaching out to the Dropbox Community.
I looked into this and I can see that you did reach out to our support team and your issue was resolved.
I'm glad to see that and if you need anything else, please let us know.
Happy holidays!
I am having exactly the same problem; with exactly the same frustrations. I spent the better part of a morning trying to cancel my trial subscription. After finally getting the "Dropbox Team" to understand that my Subscription Status in Settings was showing No subscription information that I ever had or have a Dropbox subscription for a trial and as such Apple was saying there was nothing to cancel, I threatened to notify the state and/or federal regulating bodies of the Dropbox scam, I received 2 separate email confirmations that the trial had been cancelled on 12/24/25 at 12:35pm and on 12/25/25 at 8:01am. Then this morning I received an email that stated as the subject "Dropbox payment received, account upgraded". I guess I will go ahead and report their fraudulent scam to the regulatory authorities. I do not have the time, energy or ability to do that today.
- Nancy
Hi DavidFairbairn, I’m really sorry to hear about your experience.
If you want us to take another look into this, please reply to the email I’ve just sent you and I’ll be glad to assist.
