Forum Discussion

JannieHooijer's avatar
JannieHooijer
New member | Level 2
15 days ago

I got charged even after cancelling my free trial.

I was charged after I signed up to a free trial,  which I cancelled  within the trial period. It infuriates me, as on top of that, the cancellation was complex to do and at various points it see...
billing
cancellations
Payments
Mark's avatar
Mark
Icon for Super User II rankSuper User II
15 days ago

You need to contact support as its a billing related question with proof of the cancalletion you have done - note that as with most trials you need to have cancelled more than 24 hours before its due to charge.

http://www.dropbox.com/support 

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