I got charged even after cancelling my free trial.

I am having exactly the same problem; with exactly the same frustrations. I spent the better part of a morning trying to cancel my trial subscription.  After finally getting the "Dropbox Team" to understand that my Subscription Status in Settings was showing No subscription information that I ever had or have a Dropbox subscription for a trial and as such Apple was saying there was nothing to cancel, I threatened to notify the state and/or federal regulating bodies of the Dropbox scam, I received 2 separate email confirmations that the trial had been cancelled on 12/24/25 at 12:35pm and on 12/25/25 at 8:01am.  Then this morning I received an email that stated as the subject "Dropbox payment received, account upgraded". I guess I will go ahead and report their fraudulent scam to the regulatory authorities.  I do not have the time, energy or ability to do that today.