I can't deactivate my Dropbox free trial because of an error

Hi there John92, let's jump right into this!

Could you please let me know what's reported in your plan tab and if you're able to cancel it from there?

If you're still getting the same error, you can try clearing your browser's cache or using another browser just to see if the behavior remains the same.

Keep me posted! 

Hi John92!

Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

I tried leaving a reply via Gmail about a week ago, but it failed to send, so I'm using the Dropbox forum now.

Anyways, here is what I said in my Gmail message:

"When I try to invite people to my team, I get this error. I even tried clearing browser data/cache, but I still can't get it to work. Because of this, I think that Dropbox still had the subscription activated but wasn't deactivated properly, therefore I can't delete my account in the General page of my account settings."

Thanks for the reply, John92.

Would you mind sending us a screenshot of what your plan page shows?

This is all I get, even after refreshing multiple times.

Thanks for the update, John.

Can you check that again, but this time from a different browser?

Samsung Internet loaded the page! Anyways, my account shows it's on the free plan, but I still don't have the "Delete account" option in the "General" page.

Thanks for the update and the screenshot, John!

I've actually gone ahead and sent you an email, so we can look into your account and your issue privately.

Just get back to me when you have a chance.

Thanks!