Your workflow is unique đŸ‘šâ€đŸ’» -  tell us how you use Dropbox here.

Forum Discussion

John92's avatar
John92
Explorer | Level 3
1 month ago

I can't deactivate my Dropbox free trial because of an error

Dropbox Plan (Advanced Free Trial) Payment Method None How did you upgrade? (Via the Dropbox website) Question or Issue Whenever I try to add new teams or try to deactivate my Dropbox free tri...
cancellations
Error Messages
John92's avatar
John92
Explorer | Level 3
1 month ago

I tried leaving a reply via Gmail about a week ago, but it failed to send, so I'm using the Dropbox forum now.

Anyways, here is what I said in my Gmail message:

"When I try to invite people to my team, I get this error. I even tried clearing browser data/cache, but I still can't get it to work. Because of this, I think that Dropbox still had the subscription activated but wasn't deactivated properly, therefore I can't delete my account in the General page of my account settings."

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Thanks for the reply, John92.

Would you mind sending us a screenshot of what your plan page shows?

  • John92's avatar
    John92
    Explorer | Level 3
    1 month ago

    This is all I get, even after refreshing multiple times.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      Thanks for the update, John.

      Can you check that again, but this time from a different browser?

      • John92's avatar
        John92
        Explorer | Level 3
        1 month ago

        Samsung Internet loaded the page! Anyways, my account shows it's on the free plan, but I still don't have the "Delete account" option in the "General" page.

         

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!