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I upgraded from a trial to Plus via the site, but I'm getting a payment error
Dropbox Plan Plus Payment Method iDeal How did you upgrade? Directly through the Dropbox website Question or Issue I upgraded from Free Trial to the Plus plan, via the webbrowser (firefox) on Macbook, and everything went fine until after payment via iDeal, returning to the Dropbox site it showed an error simply stating "Something went wrong". And now I'm still in the free trial plan within Dropbox with a 2 GB limit, no upgrade to 2TB whatsoever. That's an expensive error.
I upgraded to the Dropbox Plus plan but I'm "out of space" when I move files to Dropbox
Dropbox Plan Free to Plus Device HP Laptop Operating System/Browser (if using the web) Win 10 Question or Issue: I upgraded from Free to PLus for more storage however, Dropbox on the computer still shows "out of space" error when I try to move files over to Dropbox. Do I need to update the computer side or what?I'm getting a 404 error when trying to upgrade my Dropbox Plus account
I ran out of space in my Plus account, so I clicked "upgrade," and I'm sent to a 404 error page. I need customer support, so I click to navigate there, and I'm sent to a 404 error page. I can't do anything meaningful without being sent to a 404 error page. Can someone provide me the email address so that I can speak to a human being who can help fix whatever this issue is? Thanks
Can't access previous bills after switching to Basic plan
Hi there, I have recently switched back to a basic plan. I want to download an invoice for December 2024, however I can't access my Billing area anymore - all it tells me is "Something went wrong while retrieving your billing history. Please try again later." I have tried logging out and in again, clearing my cache, using a different browser and using an incognito window but nothing works. Can you please assist?
I can't redeem my Dell license key for Dropbox Plus; I'm told to contact support.
I have 3 Dropbox Plus keys I purchased from Dell that I would like to redeem to my Dropbox acccount. When I try to redeem the keys I experience the following: Go to https://www.dropbox.com/pro/redeem_key Attempt to redeem key Receive the following error: Error redeeming and activating license key, please contact support.
I paid for a subscription, but my Dropbox account hasn't been upgraded
Hi, I paid for a subscription, but my Dropbox account hasn't been upgraded. I upgraded in my dropbox account so there is no other mail. Also when I did pay, I saw a error massage on the screen. I really need to send files today, so please help me. Because I payed 119,88 euro for nothing
I can't buy the Replay add-on, even though I'm on the Essentials trial.
I am on ESSENTIALS 3TB plan trial which gonna end on 4 april. And i need buy dropbox replay add-on premium urgently to fasttrack review of videos in team. But when i click on BUY button in the popup to buy below: They land me here on this settings page every single time. And i dont see any option to buy here. Kindly help me on this.“Your plan and billing information are managed externally"; I can't upgrade via Google Play.
I urgently need to upgrade my plan because I am out pf storage, but this "Your plan and billing information are managed externally" is the message I receive when I try to upgrade. I have found which of my google accounts my subscription is connected to in the Google play store, but there I am only able to unsubscribe or resubscribe from my existing plan. The button to "manage" my subscription there only gives me the option to change my payment method. I literally am willing to give you (Dropbox) more money in the form of upgrading so it's extremely infuriating to not be able to. I am considering switching to a different cloud storage host other than Dropbox if I cannot get this fixed before April 2nd (when my subscription supposedly renews). Please advise.
