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Cannot upgrade my account after getting converted back to an individual account from a team one
Hi everyone, Iām posting here because Iām currently blocked from working due to a Dropbox account issue and Iām looking for advice or similar experiences. Hereās what happened, step by step: I had a personal Dropbox Essentials account I was temporarily added to a Dropbox Business team As expected, Dropbox automatically cancelled my personal plan I was then removed from the team and converted back to a personal account Since then, my account is stuck in a Basic state Now the critical part: I tried to upgrade back to a paid plan twice Both times the bank confirmed payment authorization Dropbox shows errors like āinvalid valueā The plan is not activated I can access files via browser, but local sync and shared-folder workflows are broken, which effectively blocks my work and my Basic account does not have enough storage for my files It looks like the account is in a corrupted state between Team billing and Personal billing. Iāve already opened a support ticket, but in the meantime: Has anyone experienced this exact Team ā Personal ā Basic limbo? Is there a known fix besides waiting for manual intervention? Would migrating to a new account be the fastest safe solution? Any insight is appreciated ā this is a professional blocker, not just a billing annoyance. Thanks in advance. Andrea Dropbox Plan (Essential? basic? Professional? don't know anymore) Payment Method (applepay.) How did you upgrade? (I wish I did)
