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hekate's avatar
hekate
New member | Level 2
2 years ago

Couldn't start trial due to "technical error", after trying to claim Seagate promotion

Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putting all of my payment method information, I get immediately redirected to the dropbox home page with a red message at the top of saying "Couldn't start trial due to technical error". I've tried doing it on different browsers, looked online for help but cannot find anything, and since technically my account is still on a "basic plan", there is no way for me to contact support. If I could get any help it would be greatly appreciated, Thank You

Error Messages
Plans
upgrades

28 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for posting this on our forum, hekate! 

     

    Can you send me a full screenshot of the error you mention? 

     

    I’d like to have a visual and further assist.

  • AK351's avatar
    AK351
    New member | Level 2
    2 years ago

    Hi Nancy,

    I'm also having this exact issue. I've entered my credit card details multiple times but comes back with technical error? I live in New Zealand so i don't think we are a banned country. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi AK351, happy Monday! 

     

    In order for our specialized agents to have a closer look into this, I sent you an email.

     

    I did this, since this would require some account-specific info on our end. 

     

    I'll be happy to see you there!

  • Teri L.1's avatar
    Teri L.1
    Explorer | Level 3
    2 years ago

    Hi Nancy

     

    I too have had the exact same issue and getting the same message "couldn't start trial due to technical error". I live in Australia,

    Can you please advise

     

    Thanks

    Teri

  • Teri L.1's avatar
    Teri L.1
    Explorer | Level 3
    2 years ago

    Thanks for the suggestion.

    I tried a different browser and got the same result

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Teri L.1, in this case can I send you an email in order to have a closer look into this? 

     

    We might need to escalate your case to our advanced agents that's why I'm suggesting it. 

  • Teri L.1's avatar
    Teri L.1
    Explorer | Level 3
    2 years ago

    Thanks that would be great if you could pls escalate

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the cooperation, Teri. You've got :envelope: 

  • LovouXx's avatar
    LovouXx
    Explorer | Level 3
    2 years ago

    hi,got the same problem. Tried changing accounts,browsers but i still got the error

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