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hekate's avatar
hekate
New member | Level 2
2 years ago

Couldn't start trial due to "technical error", after trying to claim Seagate promotion

Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putti...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Teri L.1 - sorry to jump in here, but could you try claiming the promotion through a different browser and let us know how it goes? 

LovouXx's avatar
LovouXx
Explorer | Level 3
2 years ago

hi,got the same problem. Tried changing accounts,browsers but i still got the error

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey LovouXx - thanks for bringing this to our attention.

     

    Would it be OK if we reached out via email to have a further look internally? 

    • LovouXx's avatar
      LovouXx
      Explorer | Level 3
      2 years ago
      Sure, would like to
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey LovouXx, I just sent you an email.

         

        I'll see you there, cheers!

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