Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

nb1948's avatar
nb1948
Explorer | Level 3
1 year ago
Solved

Getting an error when trying to download a ".sys" file from a Dropbox link

I was sent a Dropbox link by a trusted source.  I am to use it to download a ".sys" file for one of my commercial embroidery machines.  Every time I click on the link, I get a message that this kind of file can cause damage to my computer and therefore it will not be downloaded.  I have a Windows 11 Pro (64 Bit) PC.  Is it something in my system/security settings, or is it something Dropbox is requiring me to deal with differently?

Download
shared links
  • Rich's avatar
    Rich
    1 year ago
    nb1948 wrote:

    I went to my downloads page and found the warning and was able to do a grab.

    That message is from your browser, not Dropbox. If you need the file and trust the source, click keep. Otherwise delete it.

5 Replies

Replies have been turned off for this discussion
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey nb1948, thanks for reaching out to us.

     

    It sounds like this is coming from your computer's system/security settings, indeed.

     

    Just to be sure, can you send us a screenshot of the error, so we can have a look?

     

    Thanks in advance!

  • nb1948's avatar
    nb1948
    Explorer | Level 3
    1 year ago

    When I click on the "download arrow" in the upper right corner, it offers me, "OPEN" and "SAVE AS".  When I click on "SAVE AS" I get a warning notification that this kind of file can cause damage to my computer and will not be downloaded. I've tried to do a screen shot of that warning, but it vanishes when I activate the screen grab.

  • nb1948's avatar
    nb1948
    Explorer | Level 3
    1 year ago

    I went to my downloads page and found the warning and was able to do a grab.

     

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    1 year ago
    nb1948 wrote:

    I went to my downloads page and found the warning and was able to do a grab.

    That message is from your browser, not Dropbox. If you need the file and trust the source, click keep. Otherwise delete it.

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!