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I can't download a 195GB video file; it won't complete past +/-25GB on the web/desktop app. Why?
Hi Dropbox community, I am trying to download a single 195GB Prores422 .mov video file from my dropbox. I can not seem to be able to download more than +/- 25GB at a time. This seems to be true for downloading via the browser or over the desktop application. Ive tried looking through the settings but it seems like there is some cut off that kicks in automatically. I am desperate to get this file to my friends as it a video clip of thier wedding. Getting this file downloaded should me easy. I have uploaded and downloaded around 500GB of media to and from dropbox in the past. I just can not be able to get this file downloaded. Im assuming it has something to do with the fact that its one file. Any help would be appreciated. Thank you.
Every time I use a download link for a large file, I get "site unavailable" error.
Been having this issue for years now and every time I get sent a dropbox link for a large file (+5GB) I dread it because I know I can't simply click it and go work on something else and come back toa downloaded file. It's incredible that Dropbox hasn't fixed this issue in 2025. Yep, Switching browsers sometimes works. Simply restarting the download sometimes works. Clearing cookies sometimes works. Clicking "resume" as soon as it fails if you happen to be watching the download sometimes works. But why am I having to figure out all these tricks to simply download a file? No other cloud service on the planet has this issue. Why can't this be fixed?
“Failed to download folder” error when trying to download content from a shared link.
Hi Dropbox Support, I’m reaching out for assistance regarding an issue I’ve encountered while trying to download folders that were shared with me. Despite having a Dropbox Professional account, I’m repeatedly receiving a “Failed to download folder” error—even when the folder only contains 2 small files. I’m aware of the 20,000-item and 20 GB download limits, but the folders I’m attempting to download are well below that threshold. Could you please advise what might be causing this error and how I can successfully download the shared folders? Thank you in advance for your support.
The 'download' button on the web fails or is unresponsive but only for one shared folder
I just got sent a shared folder. I keep hitting the 'download folder' and it is non responsive like I haven't clicked anything at all. I try individual files and those give me a notice 'failed to download'. No reason why. All other folders I have access to are responsive, only seems to be this folder. I've cleared cache and cookies which did not fix the issue."There was an error downloading your file" message online. And the app hasn't synced for 9 days.
As of today I have been unable to download a file from Dropbox onto my PC. I've also noticed that the Desktop app hasn't synced in 9 days. This issue is occurring on 2 different PCs and on different browsers. Windows 10 and 11. It keeps saying there was an error downloading your file.File date changing
Hi I have seen a number of posts about DropBox changing file dates to "date modified" which appears to be the date the file was uploaded to DropBox. This is weird because if you are just uploading and downloading files from one computer to another you want the original date to be retained. The date of the uploading is mostly irrelevant. For searching based on date the file was created/last edited is what I need to maintain my records by date created/edited. This happens when I use the app of the web and add files to a DropBox folder the date it was added is saved as the modified date. It gets stranger because when I download to another computer I can restore the original file date if SmartSync is on and set to local but this worked for Excel files but not for PDFs! BTW I am using Windows 10 on both computers. I could not work out behaviour from previous posts. thanks for any helpFiles sync to my computer as "online-only" despite the settings being set to "available offline".
I uploaded files from my android phone to dropbox. I see the files in my win 11 laptop but with a cloud sign next to it. On opening the file, it downloads. Hence the automatic download isn't working. The relevant options in the preference seems correct. Please check the screenshot
