I exceed my Dropbox Basic account's quota and can't restore or download my files now.

Hi there oli1 - sorry to hear you're having issues with this.

Can you send us a screenshot of the exact error you're getting when trying to download your files from the website?

Thanks so much!

Here is the screenshot !

& a second one from the Dropbox webapp

As you can see : my data are locked in and receive warning my data gone be deleted. Above all Dropbox keep arrassing me by email to subscribe to one of their plans in order to access data.

Do you get the option to download your files if you click/tap on the ellipsis button oli1? 

The ellipsis button?

Where ? I can’t see any ellipsis button .

I was referring to the 3 dots to the right of your folder names oli1 - can you give it a go and let me know what you find?

Hi Walter,

what’s the next step,

cause I need to recover my data somehow, and it seems that nothing can happen from Dropbox, except if you know a solution to “negotiate” with them, or is it because I haven’t find out the right way to use the UI & succeed to process the recovery of my data.

any feedbacks from you are more than welcome cause I don’t know how to address to Dropbox the issue I am facing.

Thank you Walter for your help.

Olius, did you click on the ellipsis button/the button with the 3 dots that Walter mentioned previously? 

If yes, there should be an option to download your files. 

In case you can’t see it though, please send me one more screenshot of the options you see instead.