Forum Discussion

oli1's avatar
oli1
Explorer | Level 3
1 month ago

I exceed my Dropbox Basic account's quota and can't restore or download my files now.

Dropbox Plan
Basic
Device
IphoneXR
Operating System/Browser (if using the web)
IOS 18.7.4
Dropbox App Version (if using the app)
Web online (Safari & Opera GX v3.1.1)

Question or Issue
Dropbox emailed me asking to upgrade. I can’t. I need to recover my data & export to another cloud service. I don’t succeed neither to export or win load the files directly. I can’t make any backup neither except by upgrading. 

please help I want to solve the issue by recovering all my data on my hardwares at least or export a single somehow. Instruction & help are more than welcome. Thank you!

Download

13 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey oli1!

    Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

  • CC26's avatar
    CC26
    New member | Level 2
    27 days ago

    I am having the same problem. I just want to see what is in my photos so I can delete some to get below 2 gig basic limit. All my photo folder says is "you have no photos or videos" and a sleeping dog. All other files are empty. I am unable to access anything without upgarding to next plan, which I don't want to do!

  • CC26's avatar
    CC26
    New member | Level 2
    27 days ago

    Hey Megan ... found issue and downloaded some files to clear backup... all ok now

    Sorry for confusion

    CC

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