Forum Discussion

oli1's avatar
oli1
Explorer | Level 3
1 month ago

I exceed my Dropbox Basic account's quota and can't restore or download my files now.

Dropbox Plan Basic Device IphoneXR Operating System/Browser (if using the web) IOS 18.7.4 Dropbox App Version (if using the app) Web online (Safari & Opera GX v3.1.1) Question or...
Download
Olius's avatar
Olius
Explorer | Level 3
1 month ago

Hi Walter,

what’s the next step,

cause I need to recover my data somehow, and it seems that nothing can happen from Dropbox, except if you know a solution to “negotiate” with them, or is it because I haven’t find out the right way to use the UI & succeed to process the recovery of my data.

any feedbacks from you are more than welcome cause I don’t know how to address to Dropbox the issue I am facing.

Thank you Walter for your help.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey oli1!

Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions