Forum Discussion

oli1's avatar
oli1
Explorer | Level 3
1 month ago

I exceed my Dropbox Basic account's quota and can't restore or download my files now.

Dropbox Plan Basic Device IphoneXR Operating System/Browser (if using the web) IOS 18.7.4 Dropbox App Version (if using the app) Web online (Safari & Opera GX v3.1.1) Question or...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi there oli1 - sorry to hear you're having issues with this.

Can you send us a screenshot of the exact error you're getting when trying to download your files from the website?

Thanks so much!

Olius's avatar
Olius
Explorer | Level 3
1 month ago

Hi Walter,

what’s the next step,

cause I need to recover my data somehow, and it seems that nothing can happen from Dropbox, except if you know a solution to “negotiate” with them, or is it because I haven’t find out the right way to use the UI & succeed to process the recovery of my data.

any feedbacks from you are more than welcome cause I don’t know how to address to Dropbox the issue I am facing.

Thank you Walter for your help.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Olius, did you click on the ellipsis button/the button with the 3 dots that Walter mentioned previously? 

    If yes, there should be an option to download your files. 

    In case you can’t see it though, please send me one more screenshot of the options you see instead.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey oli1!

    Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

    • CC26's avatar
      CC26
      New member | Level 2
      27 days ago

      I am having the same problem. I just want to see what is in my photos so I can delete some to get below 2 gig basic limit. All my photo folder says is "you have no photos or videos" and a sleeping dog. All other files are empty. I am unable to access anything without upgarding to next plan, which I don't want to do!

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