Forum Discussion

hekate's avatar
hekate
New member | Level 2
2 years ago

Couldn't start trial due to "technical error", after trying to claim Seagate promotion

Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putti...
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Teri L.1's avatar
Teri L.1
Explorer | Level 3
2 years ago

Hi Nancy

 

I too have had the exact same issue and getting the same message "couldn't start trial due to technical error". I live in Australia,

Can you please advise

 

Thanks

Teri

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Teri L.1 - sorry to jump in here, but could you try claiming the promotion through a different browser and let us know how it goes? 

  • Teri L.1's avatar
    Teri L.1
    Explorer | Level 3
    2 years ago

    Thanks for the suggestion.

    I tried a different browser and got the same result

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Teri L.1, in this case can I send you an email in order to have a closer look into this? 

       

      We might need to escalate your case to our advanced agents that's why I'm suggesting it. 

      • Teri L.1's avatar
        Teri L.1
        Explorer | Level 3
        2 years ago

        Thanks that would be great if you could pls escalate

  • LovouXx's avatar
    LovouXx
    Explorer | Level 3
    2 years ago

    hi,got the same problem. Tried changing accounts,browsers but i still got the error

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey LovouXx - thanks for bringing this to our attention.

       

      Would it be OK if we reached out via email to have a further look internally? 

      • LovouXx's avatar
        LovouXx
        Explorer | Level 3
        2 years ago
        Sure, would like to

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