Forum Discussion

Voldemar's avatar
Voldemar
New member | Level 2
3 years ago
Solved

Can't pay with VISA card

I can not pay for a subscription with a VISA card of a Tajikistan bank, it says "You are not allowed to make this purchase". Please tell me how to pay?

billing
Error Messages
Payments
Plans
upgrades
  • Voldemar's avatar
    Voldemar
    3 years ago

    Thank you, asked comrades from another country, he paid without problems.

4 Replies

Replies have been turned off for this discussion
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Voldemar! Thanks for posting this here. 

     

    Are you having this issue if you try to pay for another service, besides Dropbox? 

     

    Also, are you seeing the same error message if you attempt to upgrade your Dropbox account via another web browser? 

     

    Let me know what you find, and we’ll take a closer look.

  • Voldemar's avatar
    Voldemar
    New member | Level 2
    3 years ago

    The credit card is new, payment for other services is not yet required. Browser and computers changed.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the extra info!

     

    Can you also open an incognito window on your web browser, as a test, and let me know if that works for you? 

     

    Have you, by any chance, contacted your bank about this in the meantime to see if there could be any kind of issue with your payment method?

  • Voldemar's avatar
    Voldemar
    New member | Level 2
    3 years ago

    Thank you, asked comrades from another country, he paid without problems.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!