Cannot upgrade my account after getting converted back to an individual account from a team one

Hi everyone,

I’m posting here because I’m currently blocked from working due to a Dropbox account issue and I’m looking for advice or similar experiences.

Here’s what happened, step by step:

• I had a personal Dropbox Essentials account
• I was temporarily added to a Dropbox Business team
• As expected, Dropbox automatically cancelled my personal plan
• I was then removed from the team and converted back to a personal account
• Since then, my account is stuck in a Basic state

Now the critical part:

• I tried to upgrade back to a paid plan twice
• Both times the bank confirmed payment authorization
• Dropbox shows errors like “invalid value”
• The plan is not activated
• I can access files via browser, but local sync and shared-folder workflows are broken, which effectively blocks my work and my Basic account does not have enough storage for my files

It looks like the account is in a corrupted state between Team billing and Personal billing.

I’ve already opened a support ticket, but in the meantime:

• Has anyone experienced this exact Team → Personal → Basic limbo?
• Is there a known fix besides waiting for manual intervention?
• Would migrating to a new account be the fastest safe solution?

Any insight is appreciated — this is a professional blocker, not just a billing annoyance.

Thanks in advance.

Andrea

Dropbox Plan
(Essential? basic? Professional? don't know anymore)
Payment Method
(applepay.)
How did you upgrade?
(I wish I did)