We're making some changes to the Dropbox Community 👩‍💻 - Find out more here.

Forum Discussion

AndreaAS's avatar
AndreaAS
Explorer | Level 3
1 month ago

Cannot upgrade my account after getting converted back to an individual account from a team one

Hi everyone, I’m posting here because I’m currently blocked from working due to a Dropbox account issue and I’m looking for advice or similar experiences. Here’s what happened, step by step: ...
Error Messages
upgrades
AndreaAS's avatar
AndreaAS
Explorer | Level 3
1 month ago

Hi Jay, do you have any news or ETA on the feedback?  I'm in the middle of projects and I'm basically cut out, I'm being damaged seriously

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi AndreaAS, currently, I don't have any update on this matter.

I've gone ahead and prioritized the ticket to expedite your request.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!