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AndreaAS's avatar
AndreaAS
Explorer | Level 3
1 month ago

Cannot upgrade my account after getting converted back to an individual account from a team one

Hi everyone, I’m posting here because I’m currently blocked from working due to a Dropbox account issue and I’m looking for advice or similar experiences. Here’s what happened, step by step: ...
Error Messages
upgrades
AndreaAS's avatar
AndreaAS
Explorer | Level 3
1 month ago

PS I've been a user for like 15 years or so, and being downgraded to level 1 with no ability to have a direct line with humans, because BASIC accounts just CAN'T it's humiliating 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi there, AndreaAS, thanks for bringing this to our attention.

If you were converted from a team member to an individual Basic account, you shouldn't be having an issue re-upgrading.

So, I would definitely suggest reaching out to our support team.

To do so, open a private browsing window and without signing in to your account, go to this page, fill out the form and send your request.

Let me know once you have your ticket number.

Thanks!

  • AndreaAS's avatar
    AndreaAS
    Explorer | Level 3
    1 month ago

    Hi Hannah, already opened 2 tickets #25996054 and #25995701

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      Okay, Andrea, from what I can see, you've opened 4 tickets.

      I will go ahead and close the 3 and reply to the one where you provide the most info.

      I'll see you there!

      • AndreaAS's avatar
        AndreaAS
        Explorer | Level 3
        1 month ago

        Hey, it's been 6 hours already can you please help me out

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