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AndreaAS's avatar
AndreaAS
Explorer | Level 3
1 month ago

Cannot upgrade my account after getting converted back to an individual account from a team one

Hi everyone, I’m posting here because I’m currently blocked from working due to a Dropbox account issue and I’m looking for advice or similar experiences. Here’s what happened, step by step: ...
Error Messages
upgrades
AndreaAS's avatar
AndreaAS
Explorer | Level 3
1 month ago

Hey, it's been 6 hours already can you please help me out

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi AndreaAS, thanks for your message.

We appreciate your patience in relation to this matter. 

The support agent will get back to your ticket as soon as possible to assist you with the upgrading problem you're experiencing. 

  • AndreaAS's avatar
    AndreaAS
    Explorer | Level 3
    1 month ago

    Hi Jay, do you have any news or ETA on the feedback?  I'm in the middle of projects and I'm basically cut out, I'm being damaged seriously

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      Hi AndreaAS, currently, I don't have any update on this matter.

      I've gone ahead and prioritized the ticket to expedite your request.

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