Your workflow is unique đŸ‘šâ€đŸ’» -  tell us how you use Dropbox here.

Forum Discussion

John92's avatar
John92
Explorer | Level 3
1 month ago

I can't deactivate my Dropbox free trial because of an error

Dropbox Plan (Advanced Free Trial) Payment Method None How did you upgrade? (Via the Dropbox website) Question or Issue Whenever I try to add new teams or try to deactivate my Dropbox free tri...
cancellations
Error Messages
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi there John92, let's jump right into this!

Could you please let me know what's reported in your plan tab and if you're able to cancel it from there?

If you're still getting the same error, you can try clearing your browser's cache or using another browser just to see if the behavior remains the same.

Keep me posted! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!