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John92's avatar
John92
Explorer | Level 3
3 months ago

I can't deactivate my Dropbox free trial because of an error

Dropbox Plan (Advanced Free Trial) Payment Method None How did you upgrade? (Via the Dropbox website) Question or Issue Whenever I try to add new teams or try to deactivate my Dropbox free tri...
cancellations
Error Messages
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Thanks for the update, John.

Can you check that again, but this time from a different browser?

John92's avatar
John92
Explorer | Level 3
2 months ago

Samsung Internet loaded the page! Anyways, my account shows it's on the free plan, but I still don't have the "Delete account" option in the "General" page.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for the update and the screenshot, John!

    I've actually gone ahead and sent you an email, so we can look into your account and your issue privately.

    Just get back to me when you have a chance.

    Thanks!

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