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I exceed my Dropbox Basic account's quota and can't restore or download my files now
Dropbox Plan Basic Device IphoneXR Operating System/Browser (if using the web) IOS 18.7.4 Dropbox App Version (if using the app) Web online (Safari & Opera GX v3.1.1) Question or Issue Dropbox emailed me asking to upgrade. I can’t. I need to recover my data & export to another cloud service. I don’t succeed neither to export or win load the files directly. I can’t make any backup neither except by upgrading. please help I want to solve the issue by recovering all my data on my hardwares at least or export a single somehow. Instruction & help are more than welcome. Thank you!
Dropbox Professional trial ended and I got charged. How to cancel and get a refund?
Dropbox Plan Dropbox Professional Payment Method credit card How did you upgrade? I "upgraded" by missing the cancellation deadline by one day. Question or Issue I signed up for a Dropbox Professional Trial a month ago, to receive some data from a consulting client. I had a family emergency yesterday, on the day that my one month Dropbox trial expired. I was upgraded and renewed for a full year. I was expecting a monthly subscription. I need to cancel and to obtain a refund. I have not moved one byte of data through Dropbox since my subscription was switched over to the paid subscription. My client might not have any more data to send me. I can accept paying for one month of service, but I do not need a year. Thank you.
I can't see a full refund as mentioned on my existing Support ticket. Why?
Ticket #25863456 I found out that Dropbox had been taking money from my account using expired card details, without my consent or permission, or having provided them any new, valid payment details. I raised this issue, and on Dec 31, 2025, Louis said he took some steps to resolve this, including: "Issued a full refund of £79.96, which should appear in your account within 3–5 business days depending on your bank" It has now been more than 3-5 business days and I have not received the full refund as promised. I tried to reply via the customer portal but it said I no longer had access to it. I tried to reply via email, as they said I could, e.g. "If there’s anything else I can help with, just reply to this email and I’ll be happy to assist." So I did, and got this email back: "Hi, Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team." This is absurd. Thanks.How to remove linked debit / credit card from my Dropbox account?
Dropbox Plan (Plus) Payment Method (Debit Card) Can you please help to unlink / unsubcribe / remove card details from my dropbox plus account. I previously paid yearly for Dropbox Plus Account and now I do not want to have this subscription. I tried in the BILLING SECTION but there's no way to delete the card details. I hope I can get your kind assistance and response.
I cancelled my Dropbox trial before the 20th of January, but I can't upgrade to Plus.
Hi, I need help! I initially signed up and upgraded the account onto a essentials plan with the yearly, cancelled before the trial ends on January 20th but now i need to send bulk emails but can't upgrade to the plus plan.
I got charged even after cancelling my free trial.
I was charged after I signed up to a free trial, which I cancelled within the trial period. It infuriates me, as on top of that, the cancellation was complex to do and at various points it seemed that I had cancelled only to find out at the bottom of the page that I needed to go through another 5 clicks to actually be able to cancel. I have found the experience very user-unfriendly - the real aim was not to offer me a trial to find out whether this option suited me, but to catch me out so that I - unwittingly - stayed a subscriber - and even after making sure I followed the procedure, my money was taken. I want to know if anyone has experienced the same thing and how to proceed to get my money back!