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cancellations
376 Topics
Will my Dropbox account get downgraded immediately, if I cancel my yearly plan now?
Dropbox Plan Plus Payment Method card How did you upgrade? website Question or Issue My annual plan ends in 2 months. If I cancel my plan now do I lose access to my PLUS account immediately? It says my files will be deleted but it does not say when.72Views0likes3Comments
Get me out of Family Plan and Back to my normal plan
My plan was cancelled just an hour ago due to being added to a family plan accidentally by my client, and I just want my own plan back. If I go to leave the family plan, as suggested, I am only allowed to cancel the plan, and then it says that some of my files may be deleted due to going to basic. I don't want basic, I just want my old plan back. Can someone help? I cannot lose any files and want OUT of this family plan.171Views0likes8Comments
I'm unable to cancel my Dropbox subscription!
Question or Issue This is the most craziest thing ever! I am trying to cancel my subscription and can not do it. Customer Service is not a service at all! You can't get anyone on the phone. This is a job for the Better Business Bureau and the Attorney General's Office to look into. Drop Box seems to be a scam! How many people are trying to cancel subscriptions but can not do it? How much money are they making for ignoring the people who are trying to drop subscriptions?52Views0likes1CommentLoyal since 2014: Refused Retention Discount After Region Change Issues (#26150245)
Dropbox Plan (Plus) Payment Method (Credit Card) How did you upgrade? (Dropbox website) Ticket ID #26150245 I am a user with over 1.2 TB of data in my dropbox account and with a subscription dating over a decade going back to 2014 fresh out of college in Saudi Arabia. I moved to Canada in 2024 and when I tried changing the billing address it asked me to cancel and by the time I got to it the timeline had passed and said cancellation will take place at renewal date a year alter. I was busy with life and was loyal to dropbox so I ignored it but kept it in my mind for 2026 renewal. Come renewal time went through the same thing and I was told I will loose the file history, grand fathered benefits of a decade and I was upset at that and requested a way around to cancel the subscription and pay the right taxes (lower) and upgrade the account. Connor is handling the ticket and what tipped me over was the cold shoulder that you have a full refund and "The grandfathered benefits are indeed lost any you might had as this is a new Dropbox subscription" no sympathy, no care just a blanket statement because cancelling and resubscribing is considered a new subscription just because dropbox does not allow changing country without cancelling your subscription and there is no other way. I was told to wait last year and I was getting the same message this year, anyways I asked for a compensation, a discount of 50% which dropbox does in different scenarios although I did mention for all my trouble and loyalty giving me a pass for a year (free) should be considered and the response I got was even more upsetting. "We cannot offer a free plan however you are free to create a trial under new different email address" so this is what you offer which anyone can do, so disrespectful, outrageous also free plan give 2GB only while I have over 1.2TB on my drive. Also the following statement 2 sentences seem to say, I can download and move away from dropbox and no discount can be offered for the trouble a loyal customer of over a decade has provided, as if I am asked to leave dropbox, wouldn't dropbox want subscribing customers to stay on while it seems the customer service want to get rid of customers. "You can go ahead and download your data of course at the time being the refund is already processed from our side. Unfortunately there is no discount coupon which I can provide." Additionally, a vague response on the taxes while the charges were weird, I was told I will be charged 119.88 and 131.87 in 2027 but got charged the 131.87 in 2026, the excuse was made about the taxes then why was it with the taxes included I was charged 119.88 in 2025. or is it that Dropbox is constantly upping their prices without informing customers cashing in their gullibility? This was truly ever so upsetting and the tone in the response was dry, cold, with no remorse, concern or even a single sorry in a 379 word response from Connor as if I did not matter. Dropbox has offered discounts and support on many levels, over here I was just told no with no explanation and no sorry, also the subscription as cancelled with a refund by Connor before responding to my queries in full. I asked Connor how long (timeline) my message "Also, what is the timeline for my files before they are deleted (if ever they are deleted) since I would like the funds visible and usable on my credit card from the refund before I proceed with the upgrade which is definitely much more costly than the current plus plan that I am on." The response: "The files will not be deleted automatically, however they remain inside your Dropbox account and you will be notified to re upgrade and then more and more emails regarding that then email about possible deletion, then more and more emails then final warning." Yes, I know the files will be deleted where is the response to the timeline, seems like no effort was put in the response. Being a member for over a decade I just created an account for the first time on the forum to reach out and find a solution. Even an offer on the subscription under customer retention is provided which I was not as can be seen in an old post Dropbox Plus subscription discount | The Dropbox Community Also if you see, Search | The Dropbox Community here you will find that dropbox is offering discounts on multiple platform even offering that would have sufficed but an outright no is what I got without a sorry. Also, I am no longer eligible for chat support as my account is downgraded, where I think since I clearly mentioned I would like to continue with updated address and location change I should have continued support so going from instant support to 48 hours response time. Mess after Mess, I feel so devalued and disrespected. Ticket ID #26150245Solved178Views0likes7CommentsDropbox Professional trial ended and I got charged. How to cancel and get a refund?
Dropbox Plan Dropbox Professional Payment Method credit card How did you upgrade? I "upgraded" by missing the cancellation deadline by one day. Question or Issue I signed up for a Dropbox Professional Trial a month ago, to receive some data from a consulting client. I had a family emergency yesterday, on the day that my one month Dropbox trial expired. I was upgraded and renewed for a full year. I was expecting a monthly subscription. I need to cancel and to obtain a refund. I have not moved one byte of data through Dropbox since my subscription was switched over to the paid subscription. My client might not have any more data to send me. I can accept paying for one month of service, but I do not need a year. Thank you.108Views0likes2Comments
I changed my email address for Dropbox, but got a trial for DocSend Advanced Data Rooms.
After changing my Dropbox account email address, I received multiple emails from mailto:support@docsend.com wanting me to confirm my new email account address. As all looked legit, I did click on the link. Now I am supposedly signed up for (without putting in any credit card information) a free trial of the "Advanced Data Rooms" through Feb. 14. I have no interest in this and do not plan to use DocSend anytime soon. When the free trial ends, I don't want to be charged or deal with this. There doesn't seem to be anything to click on to cancel the free trial. Thoughts? (I have the free basic Dropbox plan - nothing fancy here.)Solved168Views0likes4Comments
I have a Basic account but got charged - why?
I had a Basic Dropbox account while I was working (retired last year). I just noticed a charge for $119.88 on my credit card. I thought the Basic plan was free, and what should I do now about getting a refund and canceling this account?117Views0likes3CommentsI can't see a full refund as mentioned on my existing Support ticket. Why?
Ticket #25863456 I found out that Dropbox had been taking money from my account using expired card details, without my consent or permission, or having provided them any new, valid payment details. I raised this issue, and on Dec 31, 2025, Louis said he took some steps to resolve this, including: "Issued a full refund of £79.96, which should appear in your account within 3–5 business days depending on your bank" It has now been more than 3-5 business days and I have not received the full refund as promised. I tried to reply via the customer portal but it said I no longer had access to it. I tried to reply via email, as they said I could, e.g. "If there’s anything else I can help with, just reply to this email and I’ll be happy to assist." So I did, and got this email back: "Hi, Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team." This is absurd. Thanks.341Views0likes18Comments
