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Billing issue caused my account to downgrade even though iTunes payment was successful
I had a payment issue with iTunes that I finally worked out yesterday, but apparently itunes and dropbox are now out of sync and I can't get Dropbox to acknowledge that payment has been made. When I try to restore purchases to sync the account up, I get this error: "Unable to Restore Purchases. The operation could not be completed. NSURLErrorDomain error 409" Please help.
How do I downgrade my Dropbox Essentials plan to the Dropbox Plus plan?
My 3TB plan has expired, and all I really need is 1TB - even less. It looks like 2TB is the lowest option after the free basic offering. How do I downgrade to a lower subscription option, as their is no 'change plan' option available, only renew, or 'cancel plan'? Many thanks.
I can't unsubscribe from my Dropbox Plus subscription
I have no option to unsubscribe my plan. I have tried through the app, two different browsers and my phone. However it is not an option to unsubscribe... Apparently i can't get in touch with support either, and it is not possible to delete my account. I must admit i feel kind of scammed after having unknowingly paid the subscription for years - and now wanting to unsubscribe not having the option.. What can i do to end my subscription?
How can I remove my credit card from Dropbox, after downgrading my account to Basic?
Since i have ended my trial for essential. Now i am using the Basic Dropbox version, i observed that in manage account section when i check the billing information for my account i see my credit card information is saved. I want to remove this credit card information , but i do not see any buttons or option to remove my credit card. Please help to remove this credit card as soon as possible.
My Dropbox account became Basic after a Business trial, even though I had paid for a personal plan.
I trialled the business plan after much 'pushing' from dropbox. now it has ended and I seem to be downgraded to a basic account when I had already paid for the professional essentials account. Please help.
I want to cancel Seagate’s 6-month trial, as I only have 2GB after applying.
I purchased Seagate and applied for the 6-month trial. Although I received the email, my storage is still showing as 2GB. Is this normal? I thought I had subscribed, but I didn’t see a button to cancel the subscription. How can I confirm that I am in the 6-month trial period? I followed the steps again, but I can’t redo the process. It feels like the upgrade was only halfway done and didn’t work. What should I do? Is there anyone who can help me?
What will happen to my shared links and account after my Dropbox team trial ends?
I recently created my Dropbox account. I clicked 'Business', because I am using the account through work, but I didn't realise this meant I was getting a free trial that would expire?!? I needed this account to create a link that could be shared to hundreds of people. I have already sent the link, but I need it to be active for at least 42 days. The problem is my free trial expires in around 14 days. What will happen to my link when the free trial expires? Will it still work for those recipients? What will become of my account? Will it just convert to a 'regular' account?