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Disbanded Teams to use Dropbox Plus, but it overrode Plus and now I just have Basic.
I run a small 4 person office was paying for 5 licenses. I was the only one using Dropbox. To save some money I investigated my options, since I am also paying for a Dropbox Plus personally. I was advised to consider disbanding teams which I did but in doing that, it seems to have overwritten (overridden) my Dropbox Plus because now I only have one account, my work account, which is now basic and my Dropbox Personal (Plus) is nowhere to be seen. Even when I log out of my work account, all I can see online are my work folders, my work basic account and work storage amount.
I downgraded from a Dropbox team plan to a personal paid plan, now I'm having issues with my account
Hi I just moved from a team account back to my personal billing. Evething is a mess now. Please see attacked. I’m told I’m on the free plan. But then I’m told I’m on the 2T plan. Then the site tells me I need to upgrade. Then it tells me I’ve already upgraded.Then it does not allow me to contact support because I’m on on free plan. This is all a big bummer. I need to get back to work. Now. The biggest insult is that I recieved a message saying that even though the support email I got in touch with is not monitored, I still got a notice that my issue was "solved" SolvedID #24750796 Is there any way to speak to someone to clear this up, or do I just move to Google Drive permanently. It's been over a decade an half with dropbox.. today might be my last day. Any help would be appreciated.
No option to remove payment method on my Basic plan
Last year we had a teams account for a specific project which has now completed. My email was the admin account. After canceling the renewal since the account was no longer needed, my credit card is still listed as a payment method under my free/basic account with no option to remove it. I want my CC info completely removed from the system, but because it is a free account I have no access to dropbox chat/email/support/etc. Any idea how to get it off of there? I am not going to pay for another month of a subscription just so I can get in touch with them to remove my payment info.My account was downgraded to a Basic plan, how can I reactivate my paid service?
On January 14th, Dropbox canceled my Plus account, the day after I paid for a year of service. A week later, after many emails to technical support, they reactivated it as a Basic (free) account. What should one do (apart from sending daily emails to Technical Support and Finance) to receive the paid service? Has anyone else had this experience?My team has been disbanded following your Sales reps advice.
Team, I have lost my team folder and members are signed out, I have upgraded to Dropbox Business but can see in my account. I have all proofs/chats what your representative told me to do. Now sales persons are not replying or support is not helping me. I am panicked since yesterday. Nothing is working and no help. I also got this email with subject The ForumIAS Academy team has been disbanded on Dropbox. I need my team folder back like this
Random second charge, without warning.
Hey I canceled my payment 3 days ago just after I had already paid one fee but you have taken a second charge a couple hours ago. Why should I be charged again, you gave no warning about taking another charge why would you take money in the space of 3 days like that when I have a canceled subscription ? You have no way to get in contact other than robots. I purchased the subscription less than a month ago so how have you guys taken over $60 for not even a month of use ? I feel like you take money off your customers and rely on robots to hide. My rating so far is 0/10 and i will not be using this service again if this can't be sorted out. Anyone reading check to make sure these guys don't rip you off also because if they are doing it to everyone then that's theft and they will be making millions off a service that holds just over a gig of storage for me lol. All i find is more stories of dropbox ripping people off and having no hope at even getting someone from dropbox on the team.
I've been billed for the Plus plan, but my account hasn't been re-upgraded yet.
For some reason my automatic payment stopped and my account was downgraded. I then payed a yearly ammount to be upgraded again and my card was charged. But neither in the app neither online my account has been upgraded again, even though I payed for it. I dont want to lose my files. Im receiving emails to upgrade my account to keep my acces, but I already payed! What can I do?