Learn how to make the most out of the Dropbox Community here 💙!
My paid account has been downgraded to Basic after making the payment.
From INDIA using ICICI bank debit card. I made the payment for a yearly subscription renewal. Here is confirmation email text: A purchase of Rs. 10,666.45 has been made using your Debit Card linked to ICICI Bank Account XX914 on 11-Feb-25. Info: VIN*Dropbox Now, my account has been downgraded to our Dropbox Basic plan. What is this? How do we get support on this kind of issues? The website gives no email address to contact.
I accidentally created a new Dropbox account with Google and I can't access my Plus plan.
I'm having trouble with my subscription being downgraded from DropboxPlus to DropboxBasis. Because the amount of data in DropboxPlus is more than allowed in DropboxBasis, my subscription is no longer accessible. I myself have not ordered for downgrading. The cause seems to have started because a new app – which I tested – wanted access to the "Plus" subscription. I probably accidentally pressed the Google button for the necessary login, which eventually created a new account (the email address of the original DropboxPlus account is not the email address at Google). Not much later I received an email reporting the downgrading. I admit that this led to a lot of stress in the expectation that there might be little left of the stocks. I then investigated whether I could fix this and do not rule out that this has led to wrong (payment) actions. I contacted Dropbox about this and got a ticket. I did have a reaction but I couldn't do much with it. It also became clear that my account type will not immediately lead to further substantive action. I just had to figure it out. In itself, figuring it out is okay, but if you don't master the English language and have to rely on machine translations, you won't get much further. I was able to disconnect the newly created account from Google and give my own passwords. So it could be removed. Still my original account remains inaccessible ....... And...... In the meantime, I see two mutations on my bank account today. A debit and a refund. I would like to know what the status is of both the original and the new account but how…….
My Dropbox account was downgraded and I lost my referral space.
Hi all, I just cancelled a company account that has been using DropBox and in that process I also correctly lost additional space from my personal account that has been assigned as a team member of the company account. However, I got kicked back to the normal/default 2GB instead of the much higher quota I had before being connected to the company account. How can I get access to my earlier approved quota that was achieved by referrals? Thanks for your help in advance! /J
I wanted to cancel my Business trial and ended up deleting my Dropbox account instead.
No clue what happened, so going to lay everything out here. Have a personal professional DB account, and upgraded to business as a trial, a business with 1 user. This creates two folders, your old personal file and the team folder. I didn't like how personal files are so close to business, i basically have my entire life in DB so wanted more separation and would recreate a business team account with my work email. Go into the business trial and cancel the trial. Which prompts you what would you like to do with the team files. There were no team files, I just created the account 5 min ago. There was only my personal files in a separate folder. So i hit delete permanently. My entire account is gone. It appears it permanently deleted everything and my account now says suspended if I try and login with my original email. I have a support ticket in, but currently freaking out as my entire life is in that Dropbox. I'm very tech savy and felt like that entire process was a disaster. If i have a personal account, and create a team, common sense would be the business and personal are separate files and not together. So once you close the team, you just go back to your personal account. Especially since my personal account was being upsold as "Give this a trial for 30 days"
I can't upgrade to the Business plan after upgrading to Plus on iOS
Hi there so I paid for the "Dropbox plus" plan through my iphone, (app store) but I realised I cant even invite my team to access the dropbox account. I need a business plan, so I canceled my subscription but I still cant upgrade it, it just wont let me do it whatsoever! please somebody help..
Want to cancel subscription but cannot log in
I have been with Dropbox over 10yrs, thousands of photos, and decided it was time to cancel subscription. Been working on the past week making sure all photos have been copied to external drives and deleting photos and just another 400 to go, and all of a sudden - my password is not valid as you have to put it in everytime you want to delete..what?? It was 11:30pm and I went ahead and changed it, logged in and it froze, been trying to get back in and it is saying too many attempts!! My subscription starts up again Feb 28th - I do not want to spend another $11.99 on nothing! No phone to contact support, the bot thing is a joke - how do i downgrade my subscription and cancel the monthly payment?? Please HELP!! Cant afford this anymore..where is Support? I would like to downgrade but still want to permanately delete photos that are left Everytime I use Dropbox i get a stomach ache, i thought it was going to be over this month :( I had to log in with my google account just to get on this community.. Can SUPPORT please email me or respond to this please! Thank You!! Cat Paws
How can someone downgrade from Dropbox Business to Plus?
Hi All, A customer of us is currently using Dropbox Business with almost 2Tb of data in a 5Tb plan. 1,6Tb is in a team folder and is very important data. The customer doesn't have any team members anymore and is the only user at this moment. Therefore she want's to downgrade to Dropbox Plus. We wan't to have almost no downtime in working time and we specially don't want to loose any data. What is the best way to perform this downgrade? Move/copy data from the team folders to the personal folder in de online Dropbox portal? (user is admin) over the weekend? Cancel Dropbox Business plan After canceling business plan, upgrade to Dropbox Plus plan? Is there some automatic data-transfer from the Team-folders to the personal folder of the admin? It's not pretty clear for us and we don't want to loose data. Thanks for the responds. Jannes
