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I used my dad's iDeal account and made the payment without consent.
Dropbox Plan (Plus) Payment Method iDeal How did you upgrade? Trough website without my dad's consent Question or Issue They refuse a refund while this account is free only use my daughter of 12 is a minor and used my payment method to buy and upgrade her account. I will go to the police station and make a report that they took payment from a minor and pursue legal action. I called Dropbox immediately after my daughter told me she did pay to upgrade her account and I was billed € 119,88 this was done without consent. This was the second response Karma Beck, Dec 12, 2025, 8:45 AM PST: Chat Transcript: [2025-12-12 16:00:09]bot:Hello, Karma Beck [2025-12-12 16:00:09]bot:Welcome to Dropbox support. How can we help you? Learn about how we use and protect your data in our Privacy Policy . [2025-12-12 16:01:28]Karma Beck:According to regulations, the webshop is always responsible for the correct processing of iDEAL transactions. This means that if there is an issue with a payment (or its processing), the webshop is the first point of contact for the consumer and must provide support.In such cases, the webshop should contact its payment service provider, the company with which it has a contract, to check the status of the payment. This allows them to complete the order or facilitate a refund.A webshop should never refer the consumer to their bank or to us.If you have not yet contacted the webshop, you may use the text below to remind them of their responsibility.Have you already contacted the webshop but been unable to resolve the issue, or have you been incorrectly referred elsewhere? If so, please complete the form via the link below to notify us of the situation, allowing us to assess the matter and, if possible, assist in mediation. [2025-12-12 16:01:28]bot:Please wait while we connect you with a chat agent. [2025-12-12 16:01:41]System Message:Brian joined [2025-12-12 16:02:05]Brian:Hello Karma, thank you for contacting Dropbox Support. My name is Brian and I will be more than happy to assist you with your issue right away. [2025-12-12 16:02:14]Karma Beck:So what you are saying each time isn't true you have to pay the refund of € 119,88 [2025-12-12 16:02:39]Karma Beck:Not contact my bank which I did twice [2025-12-12 16:03:43]Karma Beck:So I expect my refund within 7 working days [2025-12-12 16:03:52]Brian:From what I understand you want to be refunded for your recent Dropbox transaction, correct? [2025-12-12 16:04:49]Karma Beck:Yes and the mail which states that the refund would be made [2025-12-12 16:05:44]Brian:As I can see on your account it is an iDeal payment. [2025-12-12 16:05:55]Karma Beck:This account is a free account and after refund it would be put back to free [2025-12-12 16:05:58]Brian:For iDeal Direct Debit payments, we recommend that you contact your bank and request that they reverse the charge in question. Once the reversal is processed, you should see the refund on your account. [2025-12-12 16:06:11]Karma Beck:Do not start again [2025-12-12 16:06:36]Karma Beck:Read what I send you this comes straight from the ideal website [2025-12-12 16:07:38]Brian:Please allow me a few minutes. [2025-12-12 16:08:18]Karma Beck:This is copied from the ideal website [2025-12-12 16:08:20]Karma Beck:According to regulations, the webshop is always responsible for the correct processing of iDEAL transactions. This means that if there is an issue with a payment (or its processing), the webshop is the first point of contact for the consumer and must provide support.In such cases, the webshop should contact its payment service provider, the company with which it has a contract, to check the status of the payment. This allows them to complete the order or facilitate a refund.A webshop should never refer the consumer to their bank or to us.If you have not yet contacted the webshop, you may use the text below to remind them of their responsibility.Have you already contacted the webshop but been unable to resolve the issue, or have you been incorrectly referred elsewhere? If so, please complete the form via the link below to notify us of the situation, allowing us to assess the matter and, if possible, assist in mediation. [2025-12-12 16:09:01]Karma Beck:So no more excuses this explains how Dropbox needs to refund me [2025-12-12 16:09:54]Karma Beck:Especially this part [2025-12-12 16:09:57]Karma Beck:In such cases, the webshop should contact its payment service provider, the company with which it has a contract, to check the status of the payment. This allows them to complete the order or facilitate a refund. [2025-12-12 16:11:52]Brian:I have read the text you have provided me [2025-12-12 16:12:33]Brian:But since the transaction was made using the iDeal payment I cannot process a refund. [2025-12-12 16:12:57]Brian:In order to have that resolved we recommend that you contact your bank and request that they reverse the charge in question. Once the reversal is processed, you should see the refund on your account. [2025-12-12 16:12:57]Karma Beck:In such cases, the webshop should contact its payment service provider, the company with which it has a contract, to check the status of the payment. This allows them to complete the order or facilitate a refund. [2025-12-12 16:13:16]Karma Beck:It say's clearly what Dropbox has to do [2025-12-12 16:13:49]Karma Beck:Do not start again that I have to contact my bank you are responsible [2025-12-12 16:15:15]Karma Beck:The payment was made without my consent by my 12 year old daughter [2025-12-12 16:15:40]Brian:I wish I could do more for you but you need to contact your bank for this issue. [2025-12-12 16:15:49]Karma Beck:So I also can pursue this legally that you accepted a payment of a minor [2025-12-12 16:16:22]Karma Beck:Clearly you can't read what the text from the ideal website says [2025-12-12 16:16:33]Karma Beck:So once more [2025-12-12 16:16:53]Brian:Can you provide me a screenshot of the message from the website? [2025-12-12 16:18:10]Karma Beck:Screenshot_2025-12-12-17-17-31-76_40deb401b9ffe8e1df2f1cc5ba480b12.jpg [2025-12-12 16:18:18]Karma Beck:Screenshot_2025-12-12-17-17-37-57_40deb401b9ffe8e1df2f1cc5ba480b12.jpg [2025-12-12 16:18:24]Karma Beck:Screenshot_2025-12-12-17-17-50-37_40deb401b9ffe8e1df2f1cc5ba480b12.jpg [2025-12-12 16:19:20]Karma Beck:So I don't need to call my bank Dropbox needs to contact their account team and refund the payment [2025-12-12 16:19:49]Karma Beck:www . ideal . nl/ contact [2025-12-12 16:21:01]Brian:I’ve reviewed our refund policies, and unfortunately they don’t allow me to provide you a refund, as requested. As mentioned your bank or online payment vendor may be able to help. [2025-12-12 16:23:29]Karma Beck:No I will go to the police station and make a statement that you took payment of a minor and call my lawyer which you will have to pay since I am in the right and you don't want or do understand what Ideal clearly stated on their website. Dropbox is responsible for the refund [2025-12-12 16:23:57]Karma Beck:Take that to your supervisor [2025-12-12 16:24:56]Karma Beck:You clearly are AI or bot a human could read and understand the text provided by Ideal [2025-12-12 16:25:15]Karma Beck:Dropbox is responsible for the refund [2025-12-12 16:25:21]Brian:I am human and I can read the texts you have provided me. [2025-12-12 16:26:15]Karma Beck:Then you can read that Dropbox need to contact their payment service [2025-12-12 16:27:04]Karma Beck:It states on their website you are responsible for the refund and how to refund [2025-12-12 16:28:04]Brian:The bank will resolve your issue, I cannot issue a refund. [2025-12-12 16:28:49]Karma Beck:If you say this again you clearly don't understand the text written by iDeal [2025-12-12 16:29:24]Karma Beck:According to regulations, the webshop is always responsible for the correct processing of iDEAL transactions. This means that if there is an issue with a payment (or its processing), the webshop is the first point of contact for the consumer and must provide support. [2025-12-12 16:29:40]Brian:I completely understand the text from iDeal, however we have our policies that we follow. [2025-12-12 16:31:19]Karma Beck:I would contact your supervisor and your payment service because the rules apply also to you and internationally [2025-12-12 16:32:01]Karma Beck:Has nothing to do with your policies Dropbox is responsible for the refund [2025-12-12 16:34:09]Brian:I wish I could have this resolved [2025-12-12 16:34:29]Brian:But as I mentioned above there is nothing I can do on my end. [2025-12-12 16:34:53]Brian:You have to contact your bank for the refund request. [2025-12-12 16:35:48]Brian:Is there anything else I can help you with today? [2025-12-12 16:38:37]Karma Beck:Contact you're payment provider [2025-12-12 16:39:42]Brian:iDeal payments are a form of direct debit payment. [2025-12-12 16:40:14]Brian:For direct debit you should contact your bank [2025-12-12 16:40:25]Brian:For more information visi t this link help dropbox . com / contact / refund [2025-12-12 16:40:40]Karma Beck:It clearly states that it's not my job [2025-12-12 16:41:16]Karma Beck:The same is stated on the website of Ideal [2025-12-12 16:42:03]Brian:I already provided you with the steps on how to claim your refund. [2025-12-12 16:42:08]Brian:Is there anything else I can help you with today? [2025-12-12 16:44:19]Karma Beck:And I provided you with the steps Dropbox needs to make by statement from iDeal [2025-12-12 16:44:54]Brian:This conversation is now unproductive. [2025-12-12 16:45:21]Brian:I will send you a follow up email to provide you all the necessary steps you need to take in order to take your money back. [2025-12-12 16:45:27]Brian:I will send you an email, with the ticket number of our communication, which you can respond to and get in touch with me directly, should you need further assistance. [2025-12-12 16:45:30]Brian:Thanks for chatting with us today. We would love to hear how satisfied you are with the assistance received today via the following one-click rating, after I close the chat. Have a lovely day! [2025-12-12 16:45:32]System Message:This engagement has been ended by Brian Calling the bank like they state is absurd they have to make the refund directly from their account. My account will be renewed yearly automatically in January I asked them instead of refunding me directly to use the payment for my account and cancel and make my daughter's account a free account again. You would think problem solved
Why did I receive an email that my files will be deleted?
Dropbox Advanced Plan (Unlimited) Question or Issue Hello Dropbox Community and Support Team, I am writing this post out of genuine concern and urgency, hoping someone from Dropbox can provide clarity, accountability, and a viable resolution. I was a long-time user of the Dropbox Advanced plan, back when it offered unlimited storage. At the very beginning of my Dropbox journey, I asked Dropbox Support one very specific and critical question: If I use Dropbox for years and end up storing a large amount of data (for example, 50TB), and later decide to stop my paid plan, what happens to my data? Will it be deleted, or will it remain safe on my account? I was clearly told by Dropbox Support that: All the data I had already uploaded would remain permanently on my account My data would not be deleted as long as my account remained active The only limitation would be that I would not be able to upload any new data This was a fair and reasonable policy, and it was a major factor in my long-term trust in Dropbox. Discontinuation of Unlimited Plan & Reconfirmation from Support When Dropbox discontinued the unlimited storage plan and moved to per-terabyte pricing, the cost became completely impractical for a personal user with ~50TB of data. Before making any decision, I again reached out to Dropbox Support to reconfirm what would happen if I chose not to continue with an active paid plan. Once again, I was explicitly told: My existing data would remain safe My data would not be deleted As long as my account stayed active, Dropbox would retain my files This was escalated and reconfirmed by higher-level support in March 2024. Sudden and Alarming Deletion Notice Now, completely out of the blue, I received a notification stating that: My data will be deleted by January 30, 2026 I am required to reduce my account usage to under 2GB This is extremely alarming and directly contradicts multiple written assurances I received from Dropbox Support over the years. My Concerns How is this allowed? This is the exact scenario I proactively asked about—multiple times—and was clearly assured would neverhappen. How am I supposed to download 50TB of data? Even with fast internet, downloading this volume of data within a limited time window is unrealistic, costly, and technically challenging. Why is Dropbox not standing by its own commitments? Trust was built on explicit support assurances. Changing this retrospectively puts long-term users at severe risk. What I Am Asking For A formal clarification from Dropbox on why previous commitments are no longer being honored An exception, grandfathering, or alternative solution for legacy unlimited-plan users like myself At the very least, a realistic and humane transition path that does not put decades of work and data at risk This situation is extremely stressful and disappointing for someone who trusted Dropbox for years as a long-term data archival solution. I sincerely hope someone from Dropbox can step in, review my case, and provide a fair resolution. Thank you for taking the time to read this. I look forward to a response. — A long-time Dropbox user and supporter
I'm concerned about what will happen to my files after downgrading my account
Hello Dropbox Community Team, I’m writing to raise a serious concern regarding a written assurance from Dropbox support that now appears to be contradicted. At the time of using Dropbox, a Dropbox support assistant confirmed via email that I had unlimited storage for life, and that even if I changed plans in the future, my existing files would never be deleted. Over time, the cost of the newer plans became ridiculously expensive and simply not affordable for me. However, based on Dropbox’s assurance, I believed that at the very least, my existing files would remain safely stored on the platform, even if I could not continue on an upgraded plan. I’m now facing a situation where: My plan has shifted from unlimited to limited storage I’m receiving warnings about storage limits My files are being deleted or are at serious risk of deletion This directly contradicts the written assurance provided by Dropbox support and puts important personal and professional data at risk. I’m not asking for additional storage or new benefits — only that the files already uploaded under the original promise remain intact, as explicitly communicated by Dropbox. I respectfully request: Immediate protection or restoration of my existing files A clear explanation for why the earlier assurance is no longer being honored A fair resolution that respects the commitment made by Dropbox support I would appreciate this being reviewed and escalated by a Dropbox moderator or support representative. Thank you for your time and understanding. Chirag
Warning - Long-Term Dropbox Unlimited Customers: Retained Legacy Storage Can Be Removed
I’m posting this as a warning to other long-term Dropbox business users, particularly anyone who originally had Unlimited storage and was later migrated to a paid tier with retained legacy storage. This is not a rant. It’s a factual account of what happened to me, so others can assess their own risk. Background I was a long-standing Dropbox Business customer on an Unlimited plan. When Dropbox discontinued Unlimited, I was explicitly told that: My existing storage usage would be retained My account would continue functioning as before My monthly cost would increase to reflect the new structure My price went from roughly £70/month to £154+/month, which I accepted in order to keep my storage and business workflows intact. Over time, I built my business around this arrangement and stored ~56TB of client data, some of which I am legally required to retain. What went wrong Recently, my bank temporarily declined a payment after flagging Dropbox as a potential fraud risk. This caused a brief, unintentional billing interruption. Important points: I did not cancel my plan I did not request a downgrade I updated my payment method as soon as I became aware However, during that short interruption: My account was downgraded When I re-upgraded, I was placed onto the current Dropbox Advanced plan My previously retained legacy storage was permanently removed My account now shows a 30TB limit, despite already having ~56TB stored. Dropbox’s position (in their own words) Support confirmed the following: I was notified that my account would be downgraded I was not notified that retained legacy storage would be permanently lost Once downgraded, legacy storage “no longer exists” and cannot be restored There is “no room for escalation” because the features are no longer offered The only option is to pay substantially more for additional licences or storage add-ons In short: A temporary billing issue permanently removed storage that I had already been paying a higher monthly fee to retain. Why this matters to other users If you: Ever had Unlimited Dropbox Were told you could retain your existing storage Are now paying more under a newer plan Store large volumes of business or client data Then your storage is not safe in the way you may assume. Based on my experience: A billing interruption (even involuntary) Can trigger a downgrade Which can permanently remove retained storage With no restoration, review, or escalation available Even if you immediately fix the payment issue. Key takeaway This isn’t about asking for free storage or legacy features. It’s about undisclosed consequences: Being warned about a downgrade is not the same as being warned that previously retained storage will be permanently forfeited Especially when customers have already accepted significant price increases to keep that storage If you rely on Dropbox for large-scale storage, I strongly recommend: Keeping multiple backup copies Reviewing your exact contractual position Understanding that “retained” storage may not survive plan interruptions Why I’m posting this I’m sharing this so other users: Aren’t blindsided the way I was Can make informed decisions Can assess whether Dropbox is still safe as long-term business infrastructure If you’re in a similar position, I’d genuinely like to hear your experience.
I contacted support for a refund but was refused - how can I get one?
Has anyone been able to successfully request a refund for an annual subscription billed without noticed? All I want is to switch to monthly billing. Customer service refused. I also contacted my credit company and they said they can't do anything because I didn't cancel the service. I certainly will now and am switching to another method for managing files.
I'm trying to cancel a Plus plan, but all I see is a Dropbox Basic account.
I am helping my mom with cancelling a number of recurring subscriptions and the most difficult one has been this drop box account. I keep cycling through how to cancel a dropbox account trial/account but nothing is working. There is no billing history in the account and the subscriptions page says she is on dropbox basic online. she is charged via card and gets an annual email with the last email saying: "our subscription will renew on August 24, 2025, and you’ll be charged $130.01 on that date and again each year, until you cancel. If you’d like to cancel your subscription, access your account settings You may also contact support at any time." but when I click the apps it send me on a goose chase. HOW CAN I CANCEL? Dropbox Plan Dropbox Plus account Payment Method Card How did you upgrade? I believe she did directly through the Dropbox website Question or Issue I want to cancel immediately. See screenshots below:
