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mathijsw's avatar
mathijsw
New member | Level 2
4 hours ago

We're getting a "Unable to remove download" error when selecting the online-only option.

  Device (Macbook Pro M2) Operating System/Browser (if using the web) (macOS 26.3) Dropbox App Version/Browser Version (243.3.6933) Issue We are using Dropbox via File Provide...
dropbox business
Error Messages
Mac
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 hours ago

Hey mathijsw! Thanks for your post. 

Is there any chance that these files are still open on your machine, when you receive this error message? 

Is this happening with all the Pages, Numbers, and Microsoft Office files that you’re using on your computer, or is it specific files that you're mostly having this issue with? 

Have you tried to restart your computer and try to make them online-only again, without opening them first?

Let me know what you find, and we’ll go from there.

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