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We're getting a "Unable to remove download" error when selecting the online-only option.
Device
(Macbook Pro M2) Operating System/Browser (if using the web)
(macOS 26.3) Dropbox App Version/Browser Version
(243.3.6933)
Issue We are using Dropbox via File Provide...
Thank you, Nancy, for your response.
We received a ticket from one of our customers regarding this issue. I then set up a VM where I was able to reproduce the problem.
It doesn’t make a difference whether I restart or perform a clean installation. I’ve mainly been testing with Pages, Numbers, and Microsoft Office files, but the customer also reports that it occurs with Adobe files.
See here:
https://youtu.be/wtL6ZN7kSmM
- Megan
Dropbox Community Moderator
Hi there, mathijsw, let me jump in here!
As a first step, please let me know the app's current syncing status.
Also, based on the app version that you're using (243.3.6933) it sounds like you have the beta version installed instead of the stable one. That could be the culprit there.
Can you try to uninstall Dropbox from your computer using these steps?
Once you do this, please access your account settings online and then toggle the Early Access setting to Off. After that reinstall the stable version using this link.
I'll be waiting for your update once you try this, to let me know if the behavior remains the same.
If it does, please let me know!
