Forum Discussion

Sclapham's avatar
Sclapham
Explorer | Level 3
1 month ago

I'm trying to add Dropbox as a location in Files app, but it says syncing is paused.

I cannot use dropbox as a location to select files from on iphone ios 26.2.1  

I have restarted, installed everything over and over.  Removed preview app, and nothing.

Application Affected
dropbox on iphone
Device
iphone 17 pro ios 26.2.1
Operating System/Browser (if using the web)
files iphone app
Dropbox App Version (if using the app)
460.2.2

Question or Issue
Need a solution  

 

Error Messages
iOS
Mobile
Setting up the apps
Third Party Integrations

2 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey Sclapham, welcome back to our Community. 

    When saying that you’ve removed the preview app, do you mean that you reinstalled the Dropbox mobile app? 

    Were you able to add Dropbox as a location to your Files app before, or is this the first time you're trying to set it up?

    Let me know, and we’ll go from there.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey Sclapham!

    Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

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