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KobusMe's avatar
KobusMe
Explorer | Level 3
3 years ago
Solved

No internet connection

Dropbox states that I have no internetconnection ..... BUT I have.   HELP (im not a computerwizzard)   10 times reinstall Virusscanner disabelled Windows HPdesktop  
desktop
Error Messages
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey KobusMe, thanks for reaching out to the Dropbox Community today.

 

Do you perhaps have any security programs, like an antivirus, VPN, firewall, proxy, etc. on your computer, that could potentially be blocking the Dropbox app?

 

If so, can you temporarily disable them, to see if that helps?

 

Keep me posted.

KobusMe's avatar
KobusMe
Explorer | Level 3
3 years ago
I already tried this. I tried all solutions from the website. I couldn't find any solution that does work 😞
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi KobusMe, are you connected to a work network or your home internet connection?

    • KobusMe's avatar
      KobusMe
      Explorer | Level 3
      3 years ago
      My home internet
    • KobusMe's avatar
      KobusMe
      Explorer | Level 3
      3 years ago
      My home internet. Ethernet 1000Mbits and wifi. Both don't work
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        When you reinstalled the app, did you perform an advanced reinstallation of the app, or a basic reinstall from the site?

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