Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

FormtoolOffice's avatar
FormtoolOffice
Explorer | Level 4
3 years ago

Disconnection from dropbox API after a period of time

Hi   We use a system called EMPOWER that connects to the dropbox for our attachments.  Every day I have to reconnect the dropbox in the empower cloud based app (using google chrome) as it gets di...
API
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

It sounds like the makers of Empower haven't implemented support for "refresh tokens" and so the app is only using "short-lived access tokens", which expire after a few hours. The developers of the app will need to update it accordingly to maintain long-term access on new authorizations. You may want to reach out to them to ask them to do so.

FormtoolOffice's avatar
FormtoolOffice
Explorer | Level 4
3 years ago

Hi - from developer: DropBox has two options for their connections. One is to have refresh tokens and the other is to keep the connection alive until it is disconnected. We are using the second option. It will not disconnect unless it is done manually.

About Dropbox API Support and Feedback

Node avatar for Dropbox API Support and Feedback
Get help with the Dropbox API from fellow developers and experts.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!