Forum Discussion

AngeloMega's avatar
AngeloMega
New member | Level 2
6 years ago

Download speed

We are facing difficulties with Dropbox Download API speed. It´s very slow compared to other APIs, like Onedrive and Google drive. For example, the same file that takes about 6 seconds to download w...
API
AngeloMega's avatar
AngeloMega
New member | Level 2
6 years ago

Hi, thanks for the reply.

We are facing this issue in our office as well in VMs created in Oracle Cloud, wich has a super high connection speed. Some of our costumers are reporting this difficulty too.

Is there any other action that can be done in order to solve this problem?

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

No, the Dropbox API itself doesn't offer any way to control your connection speed.

To clarify though, is this something you've just noticed as you've begun implementing with the Dropbox API, or is this a new degradation in service where it was previously working better?

If this was previously running faster for you and it seems to be a new issue, you can open an API ticket if you'd like us to try to check on this for you specifically.

  • AngeloMega's avatar
    AngeloMega
    New member | Level 2
    6 years ago

    Thank's.

    Open the ticket.

    How do I track the ticket?

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      You'll receive updates to your ticket by email. They will be sent to the email address registered to the Dropbox account you used to open the ticket.

      • AngeloMega's avatar
        AngeloMega
        New member | Level 2
        6 years ago

        Is it possible to add the <redacted> e-mail to be sent a copy to another recipient?

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