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shripaldalal's avatar
shripaldalal
New member | Level 2
2 years ago

Dropbox API Search Not Working

We have integrated the API with our ERP system, where we can upload files prefixed by the document number. So one document can have multiple files.   SAMEX_23-24_0937_PDF1.pdf SAMEX_23-24_0937_PDF...
API
shripaldalal1's avatar
shripaldalal1
Explorer | Level 3
2 years ago

The special characters " " is to do an exact search. It's written in your documentation itself. The problem it was working perfectly just one week back. I don't know what's suddenly gone wrong. Please look into it.

 

It does not even work with chooser. So if I do "SHRIPAL DALAL" it shows all files containing this string on the website. But if I do it in chooser it shows only one file containing this string in the chooser.

 

It's become a nightmare for us now.

iNeil's avatar
iNeil
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hello shripaldalal1, thank you for reporting this case and the additional information! We'll look into it, and I'll follow up here once I have any news on this.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    shripaldalal1 Please check the search functionality again now. If you're still seeing the issue, please open an API ticket here while signed in to the specific account that is seeing the issue, and share the following information:

    • an exact query that currently isn't working as expected
    • the full results you're currently getting for that query
    • the full path of a file that is expected but currently missing from the results

    That would help us make sure we're investigating the correct and current state of the issue in the correct account. Thanks!

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