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moosterbaan's avatar
moosterbaan
Helpful | Level 6
6 years ago

Embedder error on iPhone browsers

I am using the dropbox embedder on my website. It works as expected except on iPhone devices. I have tried it on two different iPhones using the Safari, Chrome, and Firefox apps and they all have the...
API
moosterbaan's avatar
moosterbaan
Helpful | Level 6
6 years ago

Thanks for the reply. I disabled "Prevent Cross=Site Tracking" and can confirm that it works in Safari. However, it does not work in the Chrome app, even with Prevent Corss-Site Tracking disabled.

It seems like there should be a better solution than having to tell every user that they need to change their settings and only use Safari?

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Yes, ideally we'll be able to resolve this on our side, but we just want to make sure we're reproducing exactly the issue you're reporting.

 

So, to be clear, if I understand your messages correctly, the issue does not appear on my sample site for you when you have "Prevent Cross-Site Tracking" disabled, but does still appear on your site for you even with "Prevent Cross-Site Tracking" disabled. Is that correct? If so, can you share a sample page that reproduces the issue even with "Prevent Cross-Site Tracking" disabled?

 

(Also, interestingly, the issue does not reproduce for me in Chrome on iOS, with or without "Prevent Cross-Site Tracking" disabled.)

  • moosterbaan's avatar
    moosterbaan
    Helpful | Level 6
    6 years ago

    Thanks, I am glad to hear that. I don't think we're on the same page, so let me clarify.

     

    Safari: works with PCST disabled, but not when it is enabled.

    Chrome: does not work either way.

    This is true for both your site and my internal website.

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Got it, thanks! This is open with engineering for the case where "Prevent cross-site tracking" affects this. I'll follow up here once I have an update on that.

       

      I still can't reproduce the behavior you're seeing in Chrome though. Can you let me know what version of iOS and Chrome you're seeing that with?

      • moosterbaan's avatar
        moosterbaan
        Helpful | Level 6
        5 years ago

        Last week I was using a friend's device, so I'm not sure what versions he had. I just tried it on a different iPhone, and it does not work on that device with Chrome or Safari. This iPhone is using iOS 14.2 and Chrome version 87.0.4280.77

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