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moosterbaan's avatar
moosterbaan
Helpful | Level 6
5 years ago

Embedder error on iPhone browsers

I am using the dropbox embedder on my website. It works as expected except on iPhone devices. I have tried it on two different iPhones using the Safari, Chrome, and Firefox apps and they all have the...
API
Greg-DB's avatar
Greg-DB
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Yes, ideally we'll be able to resolve this on our side, but we just want to make sure we're reproducing exactly the issue you're reporting.

 

So, to be clear, if I understand your messages correctly, the issue does not appear on my sample site for you when you have "Prevent Cross-Site Tracking" disabled, but does still appear on your site for you even with "Prevent Cross-Site Tracking" disabled. Is that correct? If so, can you share a sample page that reproduces the issue even with "Prevent Cross-Site Tracking" disabled?

 

(Also, interestingly, the issue does not reproduce for me in Chrome on iOS, with or without "Prevent Cross-Site Tracking" disabled.)

moosterbaan's avatar
moosterbaan
Helpful | Level 6
5 years ago

Thanks, I am glad to hear that. I don't think we're on the same page, so let me clarify.

 

Safari: works with PCST disabled, but not when it is enabled.

Chrome: does not work either way.

This is true for both your site and my internal website.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Got it, thanks! This is open with engineering for the case where "Prevent cross-site tracking" affects this. I'll follow up here once I have an update on that.

     

    I still can't reproduce the behavior you're seeing in Chrome though. Can you let me know what version of iOS and Chrome you're seeing that with?

    • moosterbaan's avatar
      moosterbaan
      Helpful | Level 6
      5 years ago

      Last week I was using a friend's device, so I'm not sure what versions he had. I just tried it on a different iPhone, and it does not work on that device with Chrome or Safari. This iPhone is using iOS 14.2 and Chrome version 87.0.4280.77

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks! I was on an older version where it does work in Chrome, for whatever reason. I'll ask the team to look into that variant as well.

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