Forum Discussion

riccardo-manzan-yoroi's avatar
riccardo-manzan-yoroi
Explorer | Level 4
3 years ago

Error 400 after team admin grantes access.

Hello, in 2021 we developed a dropbox integration which, right now is actually working correctly. Recently we wanted to deploy another installation of our integration, to do so, we generated a new ...
API
tahsini's avatar
tahsini
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Thanks for writing in. Can you reach out to our support channel here from the account that owns the applications, so we can assist you further? Please include information about both of your apps and the errors that are occurring. 

 

This issue requires a bit more troubleshooting and comparison of the apps and we do not want to divulge any private app information in a public forum.

riccardo-manzan-yoroi's avatar
riccardo-manzan-yoroi
Explorer | Level 4
3 years ago

We opened a request as you suggested, i would leave this tread open in order to update it if we find a solution that may help anyone else.

Thanks and cheers.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for reporting this issue. This issue has now been addressed.

     

    To resolve this issue, please now disable and then re-enable the files.permanent_delete scope and then click "Submit" for any affected apps(s) on the "Permissions" tab for the app on the App Console. If you do not need the files.permanent_delete scope, you should leave it disabled.

     

    Apologies for any inconvenience this may have caused, and thanks again for bringing this to our attention.

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