Forum Discussion

mntgoat's avatar
mntgoat
New member | Level 2
1 month ago
Solved

I get a "Dropbox not granted permission to install launcher shortcut" error on Android 16.

Application Affected
Dropbox 
Device
Pixel 10 pro xl
Operating System/Browser (if using the web)
16
Dropbox App Version (if using the app)
version 452.2.2

Question or Issue
When I try to create a shortcut on android I get this error message "Dropbox not granted permission to install launcher shortcut". 

Android
Error Messages
Mobile
  • mntgoat's avatar
    mntgoat
    1 month ago

    Yeah I did and it didn't help. But I actually figured out the issue yesterday. For some reason I didn't have a default launcher selected. Pixel launcher was my launcher and worked fine but it wasn't selected as the default. No launcher was. Once I selected it, it started working fine. 

5 Replies

Replies have been turned off for this discussion
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi mntgoat! Thanks for your post. 

    You’re following these steps to create a Dropbox folder shortcut, correct?

    Have you restarted your Android device in the meantime and you still see the same thing? 

    If yes, I'd like you to send me a screenshot of the error, to have a visual.

    Keep me updated.

  • mntgoat's avatar
    mntgoat
    New member | Level 2
    1 month ago

    Yes I am following those steps. I tried it on other phones and it works fine there. Just not this one. I've restarted, reinstalled the app, last night updated android, nothing helps. 

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi mntgoat, just to clarify, did you do the following steps in this order?

    1. Uninstalling the app
    2. Rebooting the device
    3. Re-installing the mobile app


    This will help me to assist further!

  • mntgoat's avatar
    mntgoat
    New member | Level 2
    1 month ago

    Yeah I did and it didn't help. But I actually figured out the issue yesterday. For some reason I didn't have a default launcher selected. Pixel launcher was my launcher and worked fine but it wasn't selected as the default. No launcher was. Once I selected it, it started working fine. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    We're happy to hear you managed to sort this out in the end mntgoat - let us know if anything else comes up in the future and have a lovely weekend ahead!

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