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The Dropbox app doesn't appear among the widgets on my Android device.
Device Xiaomi Operating System/Browser (if using the web) HyperOS 2.0 Question or Issue Hi everyone, I'd like to have a shortcut to a Dropbox specific folder on Android phone screen. But if I try to add a widget to the screen, the Dropbox app does not appear... The instruction found on this page do not work at all: https://help.dropbox.com/organize/android-create-folder-shortcut. How can I solve it? Thanks
Unlink Dropbox app version 2.3.5.10 from Android handset
Hello, I have an old android handset - HTC- One with Dropbox app version 2.3.5.10. I am unable to unlink device from Dropbox. A message occurs Error: ' you must be online to unlink. Check your connection or try again'. However, I am connected to WiFi. I can access the website on my other devices laptop and mobile, but the old handset is not listed on the basic Dropbox account I have. Appreciate if you can advise please. Thanks
Legacy Dropbox Android App breaks on Android 4.4/6.0.1 (Vertu Aster/BB Priv)
Application Affected (Dropbox Android app.) Device (Vertu Aster, Blackberry Priv) Operating System/Browser (Android 4.4.2, Android 6.0.1.) Dropbox App Version (314.2.4, 190.2.2) Hello I have been a long-time Dropbox user and rely on your service for storing and accessing important files across multiple devices. My primary concern involves the sudden loss of functionality in older versions of the Dropbox Android app on legacy hardware. On my Vertu Aster phone (running Android 4.4.2 KitKat), the official Dropbox app version 190.2.2 (released in 2020, the last build officially supporting Android 4.x) worked reliably for years until very recently (around 26 January 2026). Now it no longer connects: Network error. Retry later" This happened abruptly without any app update on my end. Similarly, on another device (BB Priv), version 314.2.4 (from February 2023) stopped working the same way "until today" after functioning perfectly for years. In contrast, an even older setup, my trusty iPhone 4S on iOS 6 with a legacy Dropbox app version—continues to connect and access files without issues. I understand that Dropbox enforces modern security standards, such as the API server root certificate update effective January 2026, which likely affects outdated clients. However, devices like the Vertu Aster are premium, non-disposable hardware built for longevity (handcrafted luxury materials, no planned obsolescence), and Android 4.4 was its final official OS (no updates available from the manufacturer). Many users with similar vintage or niche devices are affected, and there are forum reports of comparable issues on older iOS versions as well. My questions/requests are: Is there any possibility of a temporary workaround, exception, or legacy endpoint access for very old clients to restore basic functionality (e.g., file viewing/sync on Android 4.4.2)? Could you confirm if the recent certificate/API changes are the root cause, and whether third-party apps like Dropsync (Autosync for Dropbox, version 6.5.1 or similar) are still fully compatible with the current backend? (I plan to test Dropsync as an alternative for autosync on the Vertu.) If legacy support is permanently ended, is there any recommendation for accessing files on such old Android devices beyond the web interface (dropbox.com in browser), which works but lacks automatic/background sync? I value Dropbox's service and have no intention of switching providers, but maintaining access on my existing hardware is important to me. I appreciate any insight, guidance, or escalation you can provide. Thank you in advance for your time and assistance. Best regards, Victor [personal information removed per the Community's Guidelines]
Dropbox keeps loading/spinning on my Phillips Android TV.
Application Affected Dropbox API / 3rd Party App integration Device Phillips Android TV - TPM191E Operating System/Browser (if using the web) Android TV Dropbox App Version (if using the app) N/A Question or Issue In the last week all of my TVs had their Dropbox sessions logged out on my Phillips TV. I have an open ticket #25949579. After logging back in, which is successful, I try to Allow access to the app but then the spinner spins indefinitely. I've tried it with multiple apps on Android TV same result. I've tried multiple Dropbox accounts, same results. This is happening on multiple TVs at the same time.The sign up screen loses focus and the keyboard closes when changing to landscape mode on Android.
Application Affected Dropbox: Secure Cloud Storage Device Pixel 6 Operating System Android 12L Dropbox App Version 454.2.2 Question or Issue Issue Description: When typing in the email field on the Sign up screen, rotating the device (changing orientation from portrait to landscape) causes the input field to lose focus and the keyboard to close automatically. Steps to Reproduce: Open the Dropbox app. Go to the Sign up screen. Tap the email field to open the keyboard and start typing. Rotate the device while the keyboard is open. Expected Behavior: The input field should keep focus and the keyboard should remain open so I can continue typing immediately. Actual Behavior: The keyboard closes and the input focus is lost. I have to tap the field again to bring the keyboard back.
I get a "Sign-in failed" error when I try to log in on the mobile app on Android
Hi there, I've been having issues login in on my mobile phone the past few days. Used dropbox on this device for years, but suddenly can't log in anymore. Initially the error was "invalid code" every time I entered a code I had just received via text message. So I opened dropbox on my desktop and switched off 2 factor authentication. Unfortunately that hasn't solved my problem, I still can't log in on my phone. I now get a message saying unknown error. I am on dropbox basic plan, currently have 2 devices linked. I unlinked the device giving the issues hoping I could link it again, but no success. Any advice on how to solve this?I want to sync my Dropbox files to my internal storage on Android
Synchronization does not work on Android. I download files to a folder that is only accessible from Dropbox itself. It is completely useless. I need to synchronize files to a folder in the internal storage, just like on Windows! Otherwise, other apps will never be able to access my files.
