Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
anonymous
1 month agoI get a "Sign-in failed" error when I try to log in on the mobile app on Android
Hi there,
I've been having issues login in on my mobile phone the past few days. Used dropbox on this device for years, but suddenly can't log in anymore.
Initially the error was "invalid code" every time I entered a code I had just received via text message.
So I opened dropbox on my desktop and switched off 2 factor authentication.
Unfortunately that hasn't solved my problem, I still can't log in on my phone. I now get a message saying unknown error.
I am on dropbox basic plan, currently have 2 devices linked. I unlinked the device giving the issues hoping I could link it again, but no success.
Any advice on how to solve this?
2 Replies
- Hannah1 month ago
Dropbox Community Moderator
Thanks for bringing this to our attention, anonymous.
Which version of the Dropbox app are you currently using?
Have you tried uninstalling the app, restarting your device and then reinstalling it to see if it helps?
Let me know how it goes!
- Nancy1 month ago
Dropbox Community Moderator
Hi anonymous! Are you still having trouble with this?
If you are, we’d be more than happy to investigate further.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!