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I get a "Sign-in failed" error when I try to log in on the mobile app on Android
Hi there, I've been having issues login in on my mobile phone the past few days. Used dropbox on this device for years, but suddenly can't log in anymore. Initially the error was "invalid code" every time I entered a code I had just received via text message. So I opened dropbox on my desktop and switched off 2 factor authentication. Unfortunately that hasn't solved my problem, I still can't log in on my phone. I now get a message saying unknown error. I am on dropbox basic plan, currently have 2 devices linked. I unlinked the device giving the issues hoping I could link it again, but no success. Any advice on how to solve this?Old Dropbox folders displayed in Windows File Explorer. How to remove them?
I have several DropBox folders on my desktop computer - Dropbox, Dropbox (Old), Dropbox (Old (1)), Dropbox (Old (2)). I don't know how this happened. I tried deleting some but lost my desktop icons and had to resore them all back to square one! With all these duplicate folders I don't know where my files are being copied to. How can I rationalise my DropBox setup, please?
Transferring files from my account online, to my desktop app.
Device Dell Inspiron 3480 AOI Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) On my phone it is 448.2.2; I can't find an app version in my computer settings. Question or Issue My computer was going into the shop so I moved all of my important, personal files from my Desktop to Dropbox.com. When I tried to move them back, I got a message telling me to select the file folders I wanted to be on my hard drive. (I assume the rest of the folders will be hanging out on Dropbox.com and the cloud.) After selecting the relevant folders, they totally disappeared! They were not on my hard drive and no longer on Dropbox.com. I finally found a little box to check "see hidden files" on Dropbox.com. When I clicked that, they reappeared on Dropbox.com but they are nowhere to be found on my hard drive or desktop. So, I started trying to copy the relevant folders one at a time to my Desktop. I've been using DB for 10-20 years and now I can't even figure out how to transfer my files from Dropbox.com to my Desktop! I used to be able to just right click on the folder, hit copy, and hit paste on my desktop. Now it says it will only copy the link, not the actual folders. I want the actual folders! I've tried everything I can think of. I have transferred some of the folders to my email and then saved them to my Desktop. Other folders say "some files cannot be transferred" but does not give me any indication of which files can't be transferred!Specific questions: 1: I don't know how to transfer files from Dropbox.com to my desktop. 2. I can't figure out how to sync -- the instructions provided in Help do not work. I have the Dropbox app on both my computer and my phone. All of the files I have been able to move back to my Desktop do appear in my phone app. Thanks for your help! Christine
Dropbox is still starting up and loading your accounts.
Application Affected Dropbox Device Self-Built Computer with AMD 7950X3D CPU, ASRock X870E Motherboard, Corsair 64GB DDR5 RAM, MSI Gaming X Trio RTX 4090 GPU, 2TB Samsung 9100 Pro SSD as C:\ and multiple additional SSD's and HDDs. Operating System/Browser (if using the web) Windows 11 25H2 / Microsoft Edge 142.0.3595.41 (Official build) beta (64-bit) Dropbox App Version (if using the app) 235.4.5905 Question or Issue I installed the Dropbox Application from the Windows Store. I proceeded to complete the installation, logged in through the Browser, at which point I was asked to approve the login via the Dropbox mobile app. I accepted the login but was informed that I had too many logins (more than 3), so I deleted from logins my old iPhone, and older version of my PC (named Mike-PC) that connected 3 months prior. I was then able to complete the installation and see a Windows Explorer window listing my Dropbox Folder Structure. I closed the Windows Explorer Window and clicked on the Application. The application is stuck at "starting" By navigating to the application preferences I then see below.. Stangely, Dropbox seems to also have the signin prompt available as if I never signed in.. But I did. if I quit the process and start it up again, it does the same thing. I should also make note that I had this issue a few weeks ago and just uninstalled the program and gave up. This is me desperately hoping for a proper solution.
How can I remove one device from my Basic account, in order to add a new one?
I have a basic account and recently bought a new laptop that I want to sync to my account. I currently have my phone, desktop, and old laptop synced. Since the standard account only allows 3 devices, how do I remove my old laptop and add my new one?
