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My referral shows up as "inelegible" for extra storage space
I've given referrals to the other members of the family to get some extra storage space on my basic account, and there was a truckload of problems with it. Firstly, when trying to install the desktop app, which is necessary to complete the referral, it would only open MY dropbox, and automatically log them out of their web accound and override a login of my account. To circumvent this, we had to uninstall the desktop app from the computer, log out of my account, log back in on their account, and then reinstall the desktop app, (which took a while of tinkering, because logging back in on my account before the app was fully installed just reset the whole thing, so it took 3 tries to do this). After completing this, I log back into my account to check the referral status, and it says "inelegible" Another unrelated issue is that when I look at my account settings, it says under timezones that I am in GMT+2, which is wrong, I live in Norway, which is GMT+1. I checked a bit back and forth with this, tried setting it to UK which is GMT+0, and it thinks that is GMT+1. In conclusion, the account settings believe that timezones are 1 higher than they are.
Weeks of Dropbox files are gone. Can I restore them somehow?
HELP! All our Dropbox files from May annd June are gone. We have checked through the app and online and the most recent files available are from the last week of April. This is catastrophic — my wife and I have used shared files in Dropbox for years and years to track bills, taxes and other critical functions. This has never happened before. If anyone can help, please, I ask for you to chime in, thank you.
How to expand left sidebar width on the website?
How can I expand the left sidebar width. I have many levels of files and I can not see the names of folders that I want to move files into. As you can see below, all I can see is the first letter of the folder "A" and there are several of them. I want to be able to expand the left sidebar so I can see the names of those folders and not just the first letter. I was able to do it before, but not now for some reason. Thanks!
I'm getting very frustrated trying to contact support; I've paid for a plan, but it's still Basic.
Going around in circles, i have a paid plus account, should be 2TB but account is only registering 2GB & telling me i've overfilled. Supposed to have live chat support but box is greyed out same with the other options. Can't find anything else? Cheers
