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Dropbox Basic
847 TopicsWill deactivating my own Dropbox account delete photos from my friend's account too?
A good friend has sent me a link to share her very precious photos, so I opened a Dropbox account. In total they are 4.3gb, too large for a basic free account, but I didn't know this until I had added them to my account. I have now downloaded them all to a hard drive as the free 2gb Dropbox was not big enough. If I delete the photos and close my drop box account will I be deleting the photos on her Dropbox account too? I can't risk doing that!49Views0likes4CommentsMy Dropbox shows full (2 GB used) but the account is completely empty.
My Dropbox is completely empty, I almost never use it. There are no files, no shared folders, trash empty. I have unlinked all devices and reinstalled the app. Please help reset ghost storage / back usage on my account.12Views0likes1CommentWhen sharing a link to a parent folder, does a subfolder inherit the permissions of the parent?
Hi, With a dropbox basic account, does a subfolder inherit the permissions of the parent folder? Suppose I make a folder (Folder A) that anyone can view with a link, but within it (Folder B), I change the permission to "only people invited," will Folder B still inherit Folder A's permissions even if I changed the permissions of Folder B? So can anyone with the link of Folder A see the contents inside Folder B? Thank you so much in advance! Best, John75Views0likes3CommentsTell Us How You Use Dropbox
No two people use Dropbox in exactly the same way. Some of you rely on it every day for work, others for school, creative projects, or keeping life organized - and we love that. Weâd love to hear how youâre using Dropbox today - is it something you use once in a while, is it part of your day to day, are there any features you canât live without? What workflows have you built that save time or reduce friction? And where do you see opportunities for us to do better? Your tips, ideas, and honest feedback really help us to make sure we can share useful tips, and they help other community members discover new ways to get more out of Dropbox too. Share your experience, favorite features, or suggestions in the comments below. Your voice truly helps shape the future of the Dropbox community đ The Dropbox Community Team1KViews2likes7CommentsI cannot disband my team & I'm stuck in a team account
I have problem to disband my current team and cannot convert to individual personal account as there are no options in the billing section of admin console or my account settings. Even though it shows as Basic but currently my account is in a team.49Views0likes1CommentFiles added through the desktop app to my new account haven't synced to my phone
just created my Dropbox Basic account for the first time, and Iâm having a little trouble. I uploaded a few files, but I canât seem to sync them across my devices. Iâm using the desktop app on Windows and also the mobile app on Android. The files appear on my desktop, but theyâre not showing up on my phone. Has anyone else faced this with a new Dropbox Basic account? What steps should I take to make sure everything syncs properly? Thanks in advance for your help!40Views0likes2CommentsWhy am I getting a 'Couldn't start Dropbox' permission error on Windows 11?
Application Affected Dropbox Desktop Device Lenovo AIO Operating System/Browser (if using the web) Windows 11 v25H2 Dropbox App Version (if using the app) Newest (won't open) Question or Issue I am not able to open the desktop application on my computer although I can login online. I only have 2 devices connected, newest Windows OS, and have uninstalled/reinstalled the application. The error information I am getting is: bn.BUILD_KEY: Dropbox bn.VERSION: 239.4.8301 bn.constants.WINDOWS_SHELL_EXT_VERSION: 88 bn.is_frozen: True machine_id: c0f1922f-7cb2-49b0-8d65-e156c24c7463 pid: 5636 cwd: 'C:\\WINDOWS\\system32' real_path='C:\\Windows\\System32' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\r.trump\\AppData\\Local\\Dropbox\\instance1' real_path='C:\\Users\\r.trump\\AppData\\Local\\Dropbox\\instance1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: None not found parent not found sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\239.4.8301\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\239.4.8301\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\RC218~1.TRU\AppData\Local\Temp TEMP: C:\Users\RC218~1.TRU\AppData\Local\Temp tempdir: 'C:\\Users\\RC218~1.TRU\\AppData\\Local\\Temp' real_path='C:\\Users\\r.trump\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 6872, in _setup_root_for_account File "desktop/dropbox/sync_root/helpers.py", line 199, in create_root_for_account File "desktop/dropbox/foundation/futures/basic.py", line 1044, in result File "desktop/dropbox/sync_root/manager.py", line 382, in create_root File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 299, in register File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 601, in _register PermissionError: [WinError -2147024891] Access is denied Any help appreciated! Thank you!105Views0likes4CommentsOld Dropbox folders displayed in Windows File Explorer. How to remove them?
I have several DropBox folders on my desktop computer - Dropbox, Dropbox (Old), Dropbox (Old (1)), Dropbox (Old (2)). I don't know how this happened. I tried deleting some but lost my desktop icons and had to resore them all back to square one! With all these duplicate folders I don't know where my files are being copied to. How can I rationalise my DropBox setup, please?112Views0likes8CommentsThe mobile app says I'm out of storage but my computer shows 4.6 GB available
Dropbox Plan Basic Device iPhone 16 Operating System/Browser (if using the web) iOS26 Dropbox App Version (if using the app) 454.2.2 Question or Issue I received notification about a month or so ago that I was exceeding my storage limit of 9GB. I have deleted folders and files, removed shared folders, and reduced my storage to 4.3 GB. My app still says I am over my limit and I am unable to scan/upload new files. Is the scanning feature only available if I am under the 2GB basic plan limit? Is this a recent change? I was able to scan/upload just fine when I was using 8GB+ for years. I've earned 7GB of extra space, and am using less than half of my full storage limit with the bonus space after the deletion/folder removals. I prefer the dropbox scanner to google drive, but may have to switch if this continues to be a problem as I cannot afford the plus plan (and clearly don't NEED 2TB of storage - not even close!). Thank you!61Views0likes2CommentsMultiple referrals are marked as ''ineligible" - why?
Please check my referral bonus status. I am a university professor referring my students, but nearly all recent invites are being marked as "ineligible" with no bonus awarded. This is a significant change from prior experience.74Views0likes4Comments