Need to see if your shared folder is taking up space on your dropbox đšâđ»? Find out how to check here.
I'm trying to cancel a Plus plan, but all I see is a Dropbox Basic account.
I am helping my mom with cancelling a number of recurring subscriptions and the most difficult one has been this drop box account. I keep cycling through how to cancel a dropbox account trial/account but nothing is working. There is no billing history in the account and the subscriptions page says she is on dropbox basic online. she is charged via card and gets an annual email with the last email saying: "our subscription will renew on August 24, 2025, and youâll be charged $130.01 on that date and again each year, until you cancel. If youâd like to cancel your subscription, access your account settings You may also contact support at any time." but when I click the apps it send me on a goose chase. HOW CAN I CANCEL? Dropbox Plan Dropbox Plus account Payment Method Card How did you upgrade? I believe she did directly through the Dropbox website Question or Issue I want to cancel immediately. See screenshots below:
My local files won't open. I can see them in the Dropbox folder, but can't preview them.
Unable to access my files on DropBox! Have had a DB account shared between a work laptop + my personal laptop (both Win 11 + fairly new) for quite some time. Recently retired-Work laptop went away. Can't seem to access much of anything on my personal laptop now. When I go to click on pictures or documents, I get the following: Hmmm⊠can't reach this page It looks like the webpage at file:///C:/Users/pgand/Downloads/Dropbox/Documents/MetLifeCritIllPol.pdf might be having issues, or it may have moved permanently to a new web address. ERR_FAILED I really hope I haven't lost everything I ever copied here. I attached a SNIP from File Explorer-they all LOOK PERFECT yet I can't ACCESS ANYTHING. Please help if you can thanks ! If so, kind of deceptive of DropBox as all the copies went well ! Please help if you can thanks !
How can I delete my files from a computer remotely?
Device (Win11 Desktop PC) Question or Issue I was recently removed from the office forcefully, still logged in dropbox with my personal dropbox account at office PC, how do I delete the files on the office hard drive remotely using dropbox? They haven't notice it yet and I want to delete all my hard work converting hard copy data into digital.How To Check If Your Space Is Being Used By A Shared Folder and How To Leave A Shared Folder
Shared folders are one of the easiest ways to collaborate with others while using Dropbox. Having a shared space makes everything simpler when youâre working on a project, sharing family photos or keeping your teams files all organised. But you might be wondering: Does this shared folder take up space in my Dropbox account? And what if I no longer need access - how do I leave it? Does a Shared Dropbox Folder Count Toward My Storage? It depends on how the folder was share with you and what level of access you have. Hereâs how to check: Sign in to dropbox.com and click All files. Look for folders with a two-person icon đ„ - these are shared folders. Hover over the folder name and click the ââŠâ (More) menu. Choose Share â then Settings. Youâll see one of these options: Can edit â the folders contents do take up space in your Dropbox account Can view â the folders contents donât count toward your space Tip: You can also check shared folders directly from the Dropbox desktop app - the 2 person icon works the same way there too. How to Leave a Shared Dropbox Folder I No Longer Need If you see âCan editâ and you no longer need access, itâs really easy to remove yourself from the folder. Hereâs how: Go to dropbox.com and sign in. Click Shared in the left sidebar. Find the folder you want to leave. Click the ââŠâ (More) button next to it. Select Leave folder â and confirm. Once you leave: The shared folder and its files are removed from your Dropbox. Theyâll no longer count toward your storage. Other members will still have access as usual. If you originally created the shared folder, youâll need to transfer ownership before leaving. To do that: Open the folderâs Share settings. Click the dropdown beside another memberâs name. Select Make owner â then leave the folder. That way, everyone who needs it still has access and the ownership transfers smoothly. And thatâs it! Keeping your Dropbox account organised is a simple way to make more room for what matters most - your ideas, projects and memories. If you ever change your mind and want back into a folder in the future, just ask the owner to share it with you again. Got questions about shared folders? Drop them in the comments below or visit our shared folders FAQs. How do you organise and manage your shared folders? Join the conversation and let us know!
Deleted all files, but Dropbox says I have no space.
I have a Basic Dropbox account. My account got full, so I emptied everything from it. But now, I cannot add new files or shared files to my account. Dropbox, instead, sends me prompts to upgrade the account. Backups is at 0. Where else could files be hiding?
I'm receiving an error that I'm out of storage but I'm not.
Dropbox Plan Basic Device Windows laptops and PC Operating System/Browser (if using the web) Windows 11 I'm on Dropbox basic But because I've recommended a number of people to the service, I have a storage capacity of 8.5 gb. I am currently using 2.5 gb. But I am repeatedly getting error messages saying I've exceeded my allowance and my files are no longer syncing. As I'm on Basic, there doesn't seem to be any way for me to contact Support to resolve this issue. Any suggestions?
