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mntgoat's avatar
mntgoat
New member | Level 2
1 month ago
Solved

I get a "Dropbox not granted permission to install launcher shortcut" error on Android 16.

Application Affected Dropbox  Device Pixel 10 pro xl Operating System/Browser (if using the web) 16 Dropbox App Version (if using the app) version 452.2.2 Question or Issue When I try to cre...
Android
Error Messages
Mobile
  • mntgoat's avatar
    mntgoat
    1 month ago

    Yeah I did and it didn't help. But I actually figured out the issue yesterday. For some reason I didn't have a default launcher selected. Pixel launcher was my launcher and worked fine but it wasn't selected as the default. No launcher was. Once I selected it, it started working fine. 

mntgoat's avatar
mntgoat
New member | Level 2
1 month ago

Yes I am following those steps. I tried it on other phones and it works fine there. Just not this one. I've restarted, reinstalled the app, last night updated android, nothing helps. 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi mntgoat, just to clarify, did you do the following steps in this order?

    1. Uninstalling the app
    2. Rebooting the device
    3. Re-installing the mobile app


    This will help me to assist further!

    • mntgoat's avatar
      mntgoat
      New member | Level 2
      1 month ago

      Yeah I did and it didn't help. But I actually figured out the issue yesterday. For some reason I didn't have a default launcher selected. Pixel launcher was my launcher and worked fine but it wasn't selected as the default. No launcher was. Once I selected it, it started working fine. 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 month ago

        We're happy to hear you managed to sort this out in the end mntgoat - let us know if anything else comes up in the future and have a lovely weekend ahead!

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