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Kate01's avatar
Kate01
New member | Level 2
1 hour ago

The Dropbox icon on my Mac is grayed out

My DropBox icon is greyed out, and I can't access files. I work in a government department, there is a lot of security measures in place, which may be the causing the problem. However, our IT people have been unable to find a solution. I have found if I disconnect the WiFi and reconnect it sometimes it reconnects. Sometimes it requires a restart. This morning nothing has worked. It is making work very difficult. Any suggestions welcome. 

Application Affected
(Dropbox), 
Device
(Mac laptop)

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 hour ago

    Hey Kate01 - sorry to hear you're having issues with this.

    Could you have a look at this help center article and let me know if it helps at all in your case?

    Let me know and we'll take it from there.

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