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Dropbox folder right-click options disappeared on macOS Tahoe
Hi there, I've read before that dropbox and macs are not working as seamlessly as they used but all the posts are years old so I wanted to check if that is still a problem or we have a work around it? My major frustration is that the dropbox right click menu is all gone. So there is no way to copy links, share, etc.. from the finder window. I literally have to go to the web browser for that. This has become a daily struggle and I would like to know what the deal between dropbox and mac is, specially because it used to work before. Unfortunatelly, this issue migh push me into another cloud system if it's not fixable. Thank you.
The app seems to be crashing on macOS Tahoe 26.4 (Beta 1)
Application Affected Dropbox Device mac studio Operating System/Browser (if using the web) macOS 26.4 Beta 1 Dropbox App Version (if using the app) 241.4.4853 Question or Issue Dropbox is crashing since I installed macOS Tahoe 26.4 (Beta 1) this morning. The errormessage is: DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/sander' appdata: '/Users/sander/.dropbox/instance3' real_path='/Users/sander/.dropbox/instance3' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 dropbox_path: '/Volumes/Data/.CloudStorage/Data/Dropbox' real_path='/Volumes/Data/.CloudStorage/Data/Dropbox' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/v5/1fn_t3055sd904vr0bg75ts40000gn/T' real_path='/private/var/folders/v5/1fn_t3055sd904vr0bg75ts40000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File "desktop/dropbox/fs_api/lifecycle.py", line 238, in client File "desktop/dropbox/fs_api/lifecycle.py", line 297, in _create_thin_client File "desktop/dropbox/fs_api/fs_api_adapter.py", line 54, in __init__ File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__ fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> FSErrorCode::PermissionDenied" The above exception was the direct cause of the following exception: Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 1106, in wrapper File "desktop/dropbox/client/main.py", line 8849, in finish_dropbox_boot File "desktop/dropbox/client/message_queue.py", line 338, in _wrapped File "desktop/dropbox/client/main.py", line 8130, in _init_components_for_account File "desktop/dropbox/client/main.py", line 8038, in create_sync_engine File "desktop/dropbox/sync_engine_boundary/factory.py", line 237, in make_sync_engine File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 264, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 330, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 260, in __init__ File "../mac_arm64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__ File "desktop/dropbox/fs_api/lifecycle.py", line 267, in client dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> FSErrorCode::PermissionDenied"My Dropbox app on macOS is stuck on "Connecting components" even after reinstalling.
Application Affected Dropbox Device Macbook Air Operating System/Browser (if using the web) (Windows 11, macOS14.3, etc.) Dropbox App Version (if using the app) latest version (can't access app settings on current app) Question or Issue My dropbox app has been stuck on Connecting Components. I uninstalled and re-installed it twice to no avail. I even deleted the files from Library/Application support in Finder. The other weird thing is that there was no option to sign in even after the app was reinstalled. It was stuck almost immediately on Connecting Components. I would be super grateful for any help!!
Updating to File Provider API has made my Mac unusable
Hi all, I'm joining the "File Provider API broke my computer" dance and sure wish I had read more in this forum before attempting to update. Dropbox had consistently been using 600-800MB RAM even when idle, so I was hoping the update would fix the issue (it did not). The update initially ran smoothly, and I left the computer to index and the files to repopulate overnight. The next morning, after indexing, I restarted my computer, upon which Dropbox would hang on the “Connecting components” message during startup. All files in the newly-constructed Dropbox folder in the user CloudStorage library appeared correctly (all there and showing the correct amount of storage used), but none of the files could be opened (double-clicking or right click+open yielded no result). Even worse, when attempting to relaunch finder to resolve the issue, my computer would freeze until a forced reboot. This rendered my computer totally unusable, so I booted in safe mode, disabled Dropbox on startup, and followed these instructions to revert to the pre-updated dropbox library structure, including a clean reinstall: https://help.dropbox.com/installs/dropbox-for-macos-support . The folders repopulated correctly and I can open and save files in the original [User]-dropbox library, but now I am facing several other peculiar and crippling issues: 1) saving files works, but attempting to save-as or export-as any file located anywhere on the computer crashes whatever program is trying to execute the task (tested in preview, textedit, excel, and word so far) 2) Dropbox fails to launch about 50% of the time, hanging on “Starting…”. I can navigate through the desktop dropbox interface, but I am not logged in nor able to log in. The issue persists until the program is relaunched. 3) when I select the option to delete the now-unconnected dropbox folder under [User]->Library->CloudStorage->Dropbox and confirm my selection, nothing happens. 4) The finder interface no longer shows any Dropbox options when right clicking on a file that’s stored in dropbox. I tried to follow the these instructions to resolve the issue: https://www.dropboxforum.com/discussions/101001012/sync-icons-missing-in-the-dropbox-folder-in-finder/596014/replies/599554 . However, finder crashes whenever I attempt to relaunch in. After restarting the computer with Finder Extension privileges rechecked, the buttons do not appear. I am running my laptop on OS Ventura 13.7.8 (22H730) on a 2017 Intel MacBook Air and using dropbox version 241.4.4853 on a plus account. Dropbox is using 350-400MB of RAM whenever it is open, regardless of login or sync status. fileproviderd is operating at 50-100% CPU usage regardless of whether Dropbox is open. Files appear to sync correctly when Dropbox launches successfully, and files that I remember are saved online-only (because I can’t see this when right-clicking on them) redownload correctly when opened. Any other troubleshooting to try? I've obviously spent far too long on this already, and I'm not hopeful that the issue can be fixed. I'll leave the computer on to think overnight and hopefully rebuild whatever libraries are causing this issues, but otherwise I'm mostly hopeful that I will be able to uninstall Dropbox far enough that my laptop works again. I understand the API quagmire is partially Apple's fault, but dropbox has had multiple years to address these issues and appear to be having the same issues as at the initial launch.
Sync updated; all files showing on desktop app as 0 bytes
I had to restore my MacBook Pro's OS (15.7.4), then re-install DB desktop app (did it several time to try to fix problem, in fact). All files are showing 0 bytes. I can open them one by one, then the opened ones are showing as they should. But I have a lot of images...need a faster solution. The right click function of "make available offline" (which seems like the right approach) isn't showing up (nor is "make online only"). TIA for help!"Your device couldn't connect to the server" error on the desktop app
Device iMac 2024 Operating System/Browser (if using the web) Tahoe 26.2 Dropbox App Version (if using the app) v241.4.4853 Syncing Status "Up to date" Question or Issue I recently set up my existing company Dropbox account on my new iMac. All the folders/files appeared to sync fine and I can open individual ones with no issues. However, if I right click on anything and selected "Make available offline" from the Dropbox actions I get an error message stating the following: "Your device couldn't connect to the server. There may be a problem with the server or network." I'm regularly accessing individual files from the team account with no issues by just double-clicking them to open, but when I try to download a whole folder, this is what I get every time. I do not have a VPN set up, I have not installed any security software, my date/time are correct, and I'm definitely connected to the internet. I've tried logging out and back in, restarting, shutting down/restarting the iMac, stopping and restarting sync, and deleting the Dropbox application entirely and reinstalling. (I'm currently on my second attempt of that process.) Any suggestions? I'm completely at a loss here.QuickLook is flickering on Mac OS
Integration Affected Finder Device MacBook Air, M3, 16GB RAM Operating System/Browser (if using the web) macOS Tahoe 26.2 Dropbox App Version (if using the app) 242.3.5699 Question or Issue I have been having the same issue as described in this thread for at least 1 month. It makes Quick Look (and therefore Finder) really awful to use. If you try to QuickLook or preview a pdf, image, etc. the quicklook state resets and refreshes. For example, I navigate in Finder to a pdf in my dropbox. I press SPACE to quicklook the item. I scroll down the PDF. The QuickLook resets/refreshes and I lose my place in the document. There is a huge impact on everyday tasks. Troubleshooting efforts: I viewed this topic and followed the suggestions there. It did not help. If I quit the Dropbox app, the issue persists. I found something really interesting. If I look at the Path Bar at the bottom of Finder, the folder icons keep changing several times per second (matching the flickering in QuickLook). Sometimes the icons in the Path Bar show as blank gray squares with dashed outlines or Green folders with check marks. It appears that these mini icons are constantly changing. If I disable the Path Bar, then the flickering stops in the quicklook. Again this happens in the Dropbox section of Finder, and not elsewhere. I've shown an example of the two options I see flicker on the Path Bar. Again the file previews and quicklooks flicker also, which is more problematic. I point out the Path Bar as a potentially useful piece of information to determine the problem. Thank you!The Dropbox desktop app won't open on my Mac device
Application Affected Dropbox Device macOS 13.3 Operating System/Browser (if using the web) Ventura Dropbox App Version (if using the app) cant open app, installed latest version today Question or Issue Opening Dropbox from the Applications only opens a finder window. It doesn't open an app or put anything in the menu. It is running via the activity monitor but not when I open force quit applications. I have no way to back up anything at the moment
