You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Permissions error on desktop app as appdata points to non-existant location on Mac
I have done a complete uninstall using app cleaner, then deleted any library files containing the words dropbox. I then did a fresh reinstall. However dropbox desktop will not run since appdata points to a non-existant location: See appdata below. How do I repoint appdata???? bn.BUILD_KEY: Dropbox bn.VERSION: 213.4.4597 bn.constants.WINDOWS_SHELL_EXT_VERSION: 77 bn.is_frozen: True machine_id: c1f3ed7b-b9b2-5ad4-b89d-4f5f66b7a99d pid: 1100 ppid: 1 uid: 503 user_info: pwd.struct_passwd(pw_name='Doug', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Doug', pw_dir='/Users/Doug', pw_shell='/bin/zsh') effective_user_info: pwd.struct_passwd(pw_name='Doug', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Doug', pw_dir='/Users/Doug', pw_shell='/bin/zsh') euid: 503 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/Doug' appdata: '/Users/dougeleratdough/.dropbox/instance1' real_path='/Users/dougeleratdough/.dropbox/instance1' not found parent not found dropbox_path: None not found parent not found sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/yg/mw9zvcl5741dbq55qtdr5bfm0000gq/T' real_path='/private/var/folders/yg/mw9zvcl5741dbq55qtdr5bfm0000gq/T' mode=0o40700 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 1384, in safe_makedirs File "desktop/dropbox/fsutil.py", line 709, in safe_makedirs File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs PermissionError: [Errno 13] Permission denied: '/Users/dougeleratdough' During handling of the above exception, another exception occurred: Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 8514, in main_startup File "desktop/dropbox/client/main.py", line 2763, in initialize File "desktop/dropbox/client/main.py", line 1771, in startup_low File "desktop/dropbox/client/main.py", line 1393, in safe_makedirs File "desktop/dropbox/fsutil.py", line 709, in safe_makedirs File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs PermissionError: [Errno 13] Permission denied: '/Users/dougeleratdough'
Some files are stuck on"waiting to upload" and never sync on macOS unless I double click them.
When adding files to my Dropbox folder on my Mac, I occasionally see some files which appear in the Finder with a dotted line cloud icon in the state "waiting to upload". These files will never sync to Dropbox or my other computers until I manually double click on the file to open it, and THEN the sync starts and shows up on my other computers running the Dropbox app. In case it matters, these files are being created automatically in the Dropbox folder by my scanner software (ScanSnap). This does not happen with all files created by ScanSnap, it seems to happen occasionally to random files (90% of files seem to sync correctly). I'm seeing this on macOS Sequoia 15.1.1 with Dropbox v212.4.5767
High RAM usage on Mac OS
Hello all, Dropbox user since decades back. I'm on Mac Silicon (M1 laptop, 8GB RAM). Dropbox takes up ≈5GB out of my 8. Obviously a problem, and googling around reveals that this has plagued Dropbox since at least 2021. I know there are thousands of users suffering from this, and I also know I can restart Dropbox every morning to keep it in check - but I was wondering if anyone actually found a longterm solution? Data: MacOS 11.6 8GB RAM Dropbox version 208.4.5824 Selective Sync on (Only sync about half of my folders) Amount of files in Dropbox: around 43'000 files&folders Most folders "online only" (to save HDD space) Dropbox Badge: off Symptom: RAM-usage after a Dropbox restart: ≈600MB. RAM-usage after 7 days: ≈4-6GB. (No major changes to Dropbox content during this period) Thanks in advance, / A
Dropbox app doesn't launch automatically in the menu bar (Mac)
Since I updated Dropbox recently, the app no longer launches automatically nor does it appear in the top toolbar whenever I start up my MacBook. I have to manually launch it every time. I have looked at my list of login items in Mac Preferences, and Dropbox is definitely checked. Does anyone know if I can make the app launch automatically again?The app re-indexes all files after each restart on Mac.
Each time I restart my Mac, Dropbox goes through reindexing of (seemingly) all files in my folder. The Mac's CPU usage goes up and the fan kicks in - it makes the computer slow for at least 15 minutes. It does finally complete, but it would obviously be much better if this did not happen.
Syncing icons are missing from Dropbox folder in macOS Sequoia
hey! I have a new iMac with sequoia installed. I have the dropbox desktop app but it won't allow me to see the syncing symbols or right click and download. I know there is a setting in the privacy/security tab and then to click something in extensions.. but sequoia does not have those settings. just wondering if anyone has a solution for thisDropbox on macOS is using too much RAM while just sitting idle
I checked how much RAM I was using at the moment. The only open apps I have are Safari, HandBrake, Bbedit and Word. Neither of those is using any file hosted on dropbox nor is any app uploading or downloading anything. The only dropbox open process is the one sitting idle in the menu bar. This is completely unacceptable as any other cloud service app uses at most 55MBs (as of now Google Drive process is using 55.2 MBs and OneDrive, managing two different accounts, is currently using 45MBs). I'm using an updated macOS version (14.2) on a 2020 M1 MacBook Air. Dropbox app version is188.4.6302.
