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Mysterious mass deletions after moving to a new computer
Device Mac Air 13" M5 Operating System/Browser (if using the web) Tahoe 26.3 Dropbox App Version (if using the app) 244.4.6580 Question or Issue Heavily use Dropbox for my business and love the application, however I just transitioned to new computer and when moved over Dropbox has been auto generating an enormous (tens of thousands...enough for Dropbox to send me emails wondering if something is wrong) number of files in the delete folder. These files have unusual names, none of which I have generated or used. They include names such as: Album-prepare-marker.plj, journalAttr.101616, .dat.nosync2FO.JZcDX8, and a lot similar to eat_jounalAttr_BCE8333B1-A91E-4B9D-97B6-65618...E9_6289556_95721.processed, an entire folder with: file cache.DAE6E2DC-BE92-42E1-A959-1A562426A8D9 There are a lot of others, these are just a few. Can someone recommend how this can be addressed? It is clogging up my Dropbox, showing up in recent activity, and driving notifications to my email for things I haven't done. Appreciate the support. MikeI'm constantly getting out of space messages
As described at English | The Dropbox Community except now these notifications are coming up every couple of minutes after I dismiss them. This is insane and unworkable. I have 500MB free; that’s more than plenty. I’m nowhere near running out of space. Something’s got to change.
Confusion about Dropbox folder and CloudStorage Folder (MacOS)
I'm using Dropbox on a MBP (26.2) and have started having hard drive space issues. In trying to troubleshoot I come across the CloudStorage folder in the Library folder which appears to be occupying almost the same amount of space as my Dropbox folder which is currently in my User Folder. How does the CloudStorage folder function? It appears to be a mirror of the Dropbox folder, but I'm confused as to why it's occupying so much hard drive space. It almost appears as though the Dropbox files on my computer as opposed to being in the cloud are being stored twice. Thanks for your help.
Dropbox is running in the background, but the Dropbox icon doesn't appear on my macOS Tahoe 26.3.1.
Description I’m experiencing a persistent issue where Dropbox will not start correctly on macOS. The app launches background processes, but the UI never appears, the menu bar icon does not show, and I cannot open Dropbox preferences. System Information Device: MacBook Pro 14-inch (Apple silicon) Chip: Apple M5 Memory: 32 GB macOS: Tahoe 26.3.1 Dropbox version: 244.4.6580 Behavior * Dropbox processes are running in Activity Monitor and via terminal * No menu bar icon appears * No UI window opens * Preferences cannot be accessed * Files may partially sync in the background Error Message "Couldn't start Dropbox. This may be a temporary error. A provider with ID com.getdropbox.dropbox.fileprovider was found, but is in the process of being invalidated." Troubleshooting Performed * Full uninstall and reinstall of Dropbox multiple times * Deleted all Dropbox-related folders: ~/Library/Application Support/Dropbox ~/.dropbox ~/Library/Group Containers/G7HH3F8CAK.com.getdropbox.dropbox.sync * Restarted the Mac multiple times * Reset Finder, fileproviderd, and bird * Reset SystemUIServer (menu bar) * Verified processes via terminal (ps aux) * Manually launched Dropbox binary Key Observation When I create a new macOS user account, Dropbox works perfectly: * Menu bar icon appears * UI loads normally * No errors This suggests the issue is isolated to my primary user environment. Request I need assistance fully resetting or clearing the File Provider integration and user-level Dropbox state so Dropbox can launch correctly in my main user account.Dropbox desktop app stuck on "indexing" and not uploading files (Mac, China network)
Hi everyone, I’m experiencing an issue with Dropbox desktop syncing and would really appreciate your help. I have a Dropbox Plus account. When I upload files through the web interface, everything works normally. The uploaded files are also visible on my other devices. However, on my two Mac laptops, when I add files into the local Dropbox folder, the app gets stuck on "indexing" and does not proceed to upload or sync the files. Here is the situation: - Web uploads: working normally - Other devices: syncing correctly Local Dropbox folders (2 laptops): stuck on indexing, no upload occurs I am currently located in China and using a proxy/SSH tunnel (SOCKS5 via 127.0.0.1:7070). I suspect this might be related to network or connectivity issues affecting the desktop app. I have already tried: - Restarting Dropbox - Reinstalling Dropbox - Changing network / proxy settings But the issue still persists. Has anyone experienced this before or knows how to fix it? Thanks in advance! Device: MacBook (2 devices) Operating System: macOS (latest version) Dropbox App Version: Latest version (auto-updated) Syncing Status: Stuck on "Indexing" (creating index), no upload progress
Dropbox is using 34GB of memory on my macOS Tahoe, even though it's not syncing any files.
Application Affected Dropbox Desktop Device MacBook Pro, M4 Pro, 14-inch, Nov 2024 Operating System/Browser (if using the web) Tahoe 26.3 (25D125) Dropbox App Version (if using the app) 242.4.5815 Question or Issue I have a very fast laptop with 48 GB of memory. Yet constantly my computer lags because of Dropbox taking up an enormous amount of memory, for instance right now, it uses 34GB of memory. It is not currently sync'ing anything. As far as I can tell from finder, there are only 87,000 files at 50GB in there in 16 folders in the Dropbox folder. I am already using selective sync and online only files. Unless these numbers are wrong and I should use another method to calculate it, this is well below the 300,000 files threshold Dropbox cites as the limit before performance breaks.
I deleted my the Dropbox app and lost my Desktop, Documents and Downloads folders
Device Macbook Air M1 2020 Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) unknown (deleted app a long time ago. Question or Issue Yesterday I received a message saying my memory was full on my Macbook Air. It's likley this was actually Dropbox. Went into storage to make space. Saw Dropbox and hadn't used it for years. Didn't have much in it so I deleted it and also wiped from bin. It must have been integrated into IOS as I've now lost my Desktop, Documents and Downloads. Only on a basic plan for Dropbox so don't have rewind option. What can I do short of factory resetting macbook and losing everything?Can't drag files into the Dropbox shortcut in "Favorites" in Finder anymore
Device (M2 MacBook Air) Operating System/Browser (if using the web) (macOS 26.3, etc.) Dropbox App Version (if using the app) (243.4.6956) Syncing Status ("Up to date.") Question or Issue On my Mac I use Finder for file organizing, copying, etc. On the left side of Finder there are pinned shortcuts to Dropbox, Downloads, Desktop, etc. Until like 2 days ago I could just drag a file from downloads (for example) over the Dropbox link pinned to the sidebar and it would move the file into Dropbox. A few days ago I saw a popup about some kind of change to MacOS files but I honestly don't remember what it said. Anyway, lo and behold now I can't drag those files over any more. It won't allow it. What changed?
Opting out of File Provider on Mac OS doesn't work
Files originally stored in the /user/document/dropbox automatically moved to new location ~Library/CloudStorage/Dropbox despite after checking the Opt Out option while reinstalling. Despite I have tried many times to remove the previous version settings (see link below), I will see new files being synced into my designated local drive location first and silently move to the new location (cloudstorage) 5mins after every new installation. I believe the auto-updating features never observe the Opt Out option that I chose. I tried to remove dropbox related files in the /library/LaunchAgents, /library/dropbox and /library/Application Support/dropbox in different times, but files will come back as dropbox somehow will download them back to the machine, making sure they will update to the latest version. Is there any real solution to this by not moving my files in the original location to cloudstorage. I am so many code tired to the original location. Appreciate someone can advise. https://help.dropbox.com/installs/advanced-reinstall#reinstallDropboxmac Device (MacBook Air M2) Operating System/Browser (if using the web) (macOS26.3 Tahoe) Dropbox App Version (if using the app) (244.4.6580) Dropbox Plan (Basic)
