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The System Data on my macOS computer shows 7.9TB used when it's not
Dropbox Plan Business Standard Device MacBook Pro 14" Nov 2024 Operating System/Browser (if using the web) Mac OS Tahoe 26.0.1 Dropbox App Version (if using the app) 238.4.6075 Question or Issue I bought this Macbook in August 2025. I spec'ed it with 8TB SSD because I travel a lot and often don't have reliable internet access. System Storage looks like this: Note two things: 1) Mac Documents are 3.33TB 2) System Data is 3.96TB But now look at the screen print belowFinder shows a) Dropbox Personal of 911GB, OtRExp Dropbox [company] of 1,590GB, and Movies 832 GB = total of approx 3.33TB which is exactly what's shown in System Storage/Mac Documents = 3.33TB. Also note that System is a 23.78GB, a bit high, but nothing unusual. So far so good. b) But then, back to the first screen print above, on top of that, the System Storage/System Data figure is 3.96TB as shown above. The result being that out of the 8TB my Mac has 7.81TB are used up. There is, it seems, some double counting going on in the Mac OS. I've spent countless hours with Apple so-called "senior" advisors with no resolution at all except for to tell me "Reinstall Dropbox". Sure, I can do this, but a clean re-install means several days of syncing all my Dropbox (Personal and company) data back to my laptop. More than happy to do this if someone here can tell me: yep, that's going solve your problem. Very grateful to anyone who can shed led on how to solve this problem. At the moment, I feel like having wasted a huge amount of money on SSD of which 1/2 is "missing". Cheers,
The Dropbox folder is now in 'Locations' on Mac OS and I don't want it there
I am an avid user of Adobe Bridge for my workflow. DropBox gave me a message that it was moving to the "locations" folder of my Mac and no longer in hard drive location as a folder. I wish I never clicked Yes to that. I can no longer see my DropBox folder structure within Bridge. Is there a way to undo the "locations" aspect of Dropbox? This is creating more time for my work and making me furious. Device 16 inch MacBook Pro 2021 Operating System/Browser (if using the web) 15.3.2 Dropbox App Version (if using the app) Question or Issue I am an avid user of Adobe Bridge for my workflow. DropBox gave me a message that it was moving to the "locations" folder of my Mac and no longer in hard drive location as a folder. I wish I never clicked Yes to that. I can no longer see my DropBox folder structure within Bridge. Is there a way to undo the "locations" aspect of Dropbox? This is creating more time for my work and making me furious. I can see all my local folders within Bridge, and their folders within them, etc. I've tried making sub folders in DB as favorites, and nothing works. All files are "local" as well as on the cloud. I can see the folder and look at the contents, I see the file path at the top of Bridge, but nothing will show up in the favorites or Folders location in the "window" panel in Bridge. This all happened once DropBox became a location.
The dark mode for Dropbox resets on my macOS desktop app whenever I restart my device.
Hello Dropbox people. I see the setting is now in the Mac App but it doesn't work until you open the settings. So this means if you reboot your computer, or quit and restart DropBox, it goes back to using the light theme even if you picked dark. It's kind of annoying to have to go into settings each time to fix this.The sync icons don't show up in Finder (macOS Sequoia 15.7.1).
Dropbox Desktop Mac Studio Ultra M1 Sequoia 15.7.1 237.4.5655 Several of us in my company are having this problem. In finder, the sync icon (showing whether something is online or offline) no longer shows up. Huge problem for those of us sharing a zillion gigabyte dropbox and constantly syncing and unsyncing. There have been lots of reports on dropbox support page and no apparent solutions. 'Advanced Reinstall' has been suggested, but those who have tried that it did not fix it, and that would be a full day operation to re-sync my 2gb of locally synced files for something unlikely to fix it. Unlike with some others with this issue, my icons neither show up in finder OR within the dialog box of an app (like when opening a file from within an app
Unable to update the folders being backed up for External SSD backup
Device MacBook Air 15' Operating System/Browser (if using the web) macOS Tahoe 26.1 Dropbox App Version/Browser Version 238.4.6075 Question or Issue I've been backing up a 2 TB Extreme Pro External SSD that has roughly 1.2 TB of Data on it via Dropbox Backup. The data primarily consists of previous computer and other device backups. Because there is a large number of files between all the data ~2,000,000 , I've been incrementally adding folders for Dropbox to backup from the external drive so it doesn't get overwhelmed with files. I've been able to upload all but one major folder from the drive into the cloud as dropbox is stuck "updating" or "indexing" the same five files on repeat. When I try and update which folders should be updated, no change is made. Thus far, I've restarted the computer, restarted the dropbox application, logged out and logged in to the dropbox application, manually cleared the dropbox cache, and disconnected/replugged the external SSD.
Finder context menu missing for Dropbox files on macOS
Hi everyone — after migrating from an iMac to a Mac mini 2024 (M4, 32GB), Dropbox sync works but Finder integration is gone. I first saw this on macOS Sequoia 15.5 and I’ve since updated to macOS Tahoe 26.1 with no change. Online-only files in my Dropbox folder show as 0 KB and download/open fine on double-click, but there are no Dropbox right-click options in Finder (no “Make available offline”, no “Online-only”, no Dropbox submenu). Tried: enabling Dropbox File Provider in Login Items & Extensions, granting Full Disk Access, relaunching Finder/rebooting, and full uninstall + reinstall from Dropbox .dmg. Still missing. I even contacted Dropbox Support and they haven't given me any solutions yet. Has anyone found a fix or workaround to restore the Finder context menu actions? Thanks!Multiple Dropbox & Google Drive accounts in Finder — is there a simple way?
I have personal and work accounts for both Dropbox and Google Drive and want to see them as folders in Finder without running separate desktop apps or syncing everything to my Mac; I don’t really know the usual tricks, so I’m looking for a straightforward approach that keeps things accessible in Finder, survives sleep and brief connection drops, and doesn’t need a lot of fiddling—any simple tips or common pitfalls to watch out for?
