My Dropbox app on macOS is stuck on "Connecting components" even after reinstalling.

Thanks for posting this on our Community, rb27! 

Did you notice this behavior after any sort of Dropbox/OS update on your computer perhaps? 

I was also able to locate another thread from a user who was having a similar issue. Can you have a look and let me know if their solution works for you?

If it doesn't help, please go ahead and perform an advanced reinstall (if you haven’t tried it already). 

Let me know how it goes.

rb27 wrote:

My dropbox app has been stuck on Connecting Components. I uninstalled and re-installed it twice to no avail.

Have you tried an advanced reinstall yet? There's more to it than just deleting files.

rb27 wrote:

The other weird thing is that there was no option to sign in even after the app was reinstalled.

Are you already signed in to the Dropbox website? If so, the app could be signing in with the same account automatically. Sign out of your account in all browsers and the app will likely prompt for credentials.

Hi Nancy​ and Rich​ ,

Thanks for these suggestions. Unfortunately the problem is now worse than before. I tried to perform an advanced reinstall. Not sure that worked at the Terminal stage (I'm on Mac). I signed out of Dropbox web. Then I re-installed Dropbox. Only now this time it was stuck at the "Starting" stage and every attempt to sign in prompted this pop-up window, "Unable to connect." Screenshots attached. This is extremely frustrating to say the least.

Hi rb27, could you confirm that you were able to complete the Terminal steps to full reinstall the Dropbox desktop application?

I am having the same issue did you find a solution? 

Hey Nancys03, sorry to see that you're also having this issue.

Did you try the advanced reinstall steps provided in the thread? How did it go?

I tried these steps and the dropbox still stuck in "Connecting components..."

Thanks for reporting this here as well, IgorF1.

Do you mean that you’ve tried both the advanced reinstall and the steps provided in the other thread I had previously linked?

Yes. nothing helped. I can't work like this, what is the solution here?

I’ve opened a ticket for you, IgorF1, since we’ll need account visibility in order to investigate this further. 

Please check the inbox of your email address and reply back to my message, when you get the chance.