Forum Discussion

rb27's avatar
rb27
New member | Level 2
1 month ago

My Dropbox app on macOS is stuck on "Connecting components" even after reinstalling.

Application Affected Dropbox Device Macbook Air Operating System/Browser (if using the web) (Windows 11, macOS14.3, etc.) Dropbox App Version (if using the app) latest version (can...
desktop
Mac
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Thanks for posting this on our Community, rb27! 

Did you notice this behavior after any sort of Dropbox/OS update on your computer perhaps? 

I was also able to locate another thread from a user who was having a similar issue. Can you have a look and let me know if their solution works for you?

If it doesn't help, please go ahead and perform an advanced reinstall (if you haven’t tried it already). 

Let me know how it goes.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!